Error 16 and media offline error

Forum|Forum|5 years ago
August 1, 2020
1 reply
895 views

I'm trying to insert media into the multitrack editor but it goes offline consistently. I have 32GB of space on the drive where the session and media files are.

I've tried moving the session folder to another location on same drive but get the Error 16 message of death saying no room. This makes no sense.

I've moved the media to a partitioned drive with 200+GB of space but still no luck. AU seemingly randomly lets me insert this file when I exit out of Audition and come back in. I've also tried increasing the RAM allocated to Adobe to 13GB, but no luck.

I've been troubleshooting this for 5+ hours and am now losing it. Please help!!!

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SteveG_AudioMasters_

Community Expert

You haven't even told us whether this is on a Mac or a PC - nor what version of Audition you are using. Or whether any of this storage is even local - all this stuff makes a huge difference.

MillerkAuthor

Participant

Thanks for prompt.

Windows 10. Session and media files are set to local; although I just started using StartSync on dropbox and am suspicious. Paused all dropbox activity and no differenct.

Version 13.0.7.38

MillerkAuthor

Participant

This is what it looks like in timeline after dragging in media. The media is in same folder as session. Audition takes 30 sec to convert the file to session format, then goes offline. The media is available and editable in the wave editor.

Just got help via adobe chat and they fixed it.

The issue was with corrupted preferences and Media cache that they told me to delete in two Adobe folders on my PC.

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