Skip to main content
V
voiceimaging
Participating Frequently
May 3, 2017
Question

Error message installing Audition CS6

  • May 3, 2017
  • 1 reply
  • 1082 views

I'm trying to install audition CS6 in my macbook and after I download the 387mb dmg file I click on install and an error message pops up and says "We've encountered the following issues  Installer failed to initialize.  This could be due to a missing file.  Please download Adobe support advisor to detect the problem".  I am in real need of this working in my macbook, can somebody help me?  (also, I ran the adobe cloud cleaner tool as well) Jim

    This topic has been closed for replies.

    1 reply

    V
    voiceimagingAuthor
    Participating Frequently
    May 9, 2017

    I marked this answered as I had to ferret it out on my own, no thanks to the Adobe people.  I spend many hundreds of dollars with Audition 1, 1.5, 3, CS6, and to be turned down for help from Adobe tech support is a slap in the face.  Now with the only option being a monthly subscription I will keep my stand alone product and never look forward to anything Adobe sells. 

    Abandoned by the road side.

    M
    MusicConductor
    Inspiring
    May 10, 2017

    CS6 is the last purchasable product and should download and install if you have a valid license.  Beyond supporting your download and key, Adobe no longer has any reason to provide customer support for a years-old version.

    Did you get it to install?  Do you need to freshly download a clean copy of the installer?

    V
    voiceimagingAuthor
    Participating Frequently
    May 10, 2017

    voiceimaging  wrote

    I just hope that you don't have a problem with your 2012 Chevy or Ford vehicle and they tell you that they "no longer has any reason to provide customer support".  Catch my drift?

    Actually it's more like 'Your Chevvy isn't quite up to scratch? Pay us a reasonable amount of money and we'll update it for you so that it's better than it was before'...

    Okay not 100% accurate, but closer. Customer support upgrades the product, and there is only one product.


    My deepest apologies to you, I thought it was somebody from Adobe support (I should have known better ha!)  Yes, if they would continue the sell the stand alone product I would continue paying them money to get the support, but like you I'm not a fan of subscriptions.  I mean, is there $240 worth of advancements in a single year to the product?  No.

    Again, sorry to throwing my stink eye to you.  It was directed to "youownme" , I mean "Adobe".

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices