Error message installing Audition CS6

Report · May 03, 2017

I'm trying to install audition CS6 in my macbook and after I download the 387mb dmg file I click on install and an error message pops up and says "We've encountered the following issues Installer failed to initialize. This could be due to a missing file. Please download Adobe support advisor to detect the problem". I am in real need of this working in my macbook, can somebody help me? (also, I ran the adobe cloud cleaner tool as well) Jim

Report · May 09, 2017

I marked this answered as I had to ferret it out on my own, no thanks to the Adobe people. I spend many hundreds of dollars with Audition 1, 1.5, 3, CS6, and to be turned down for help from Adobe tech support is a slap in the face. Now with the only option being a monthly subscription I will keep my stand alone product and never look forward to anything Adobe sells.

Abandoned by the road side.

Report · May 10, 2017

CS6 is the last purchasable product and should download and install if you have a valid license. Beyond supporting your download and key, Adobe no longer has any reason to provide customer support for a years-old version.

Did you get it to install? Do you need to freshly download a clean copy of the installer?

Report · May 10, 2017

Yes I installed it via a third party that never made a dime in any of my several purchases from you. I understand Adobe's viewpoint on "no longer has any reason to provide customer support" I just hope that you don't have a problem with your 2012 Chevy or Ford vehicle and they tell you that they "no longer has any reason to provide customer support". Catch my drift?

Report · May 10, 2017

Um, I'm not an Adobe staff person, just a user like you. And I hear your drift loud and clear. But you're comparing apples and oranges, because the sales and maintenance methods of vehicles has little in common with how software works. And Adobe's product support is great unless you want it for free.

Now that I've beaten you up a little, please know I'm not a fan of this whole subscription thing.

Report · May 10, 2017

voiceimaging wrote
I just hope that you don't have a problem with your 2012 Chevy or Ford vehicle and they tell you that they "no longer has any reason to provide customer support". Catch my drift?

Actually it's more like 'Your Chevvy isn't quite up to scratch? Pay us a reasonable amount of money and we'll update it for you so that it's better than it was before'...

Okay not 100% accurate, but closer. Customer support upgrades the product, and there is only one product.

Report · May 10, 2017

My deepest apologies to you, I thought it was somebody from Adobe support (I should have known better ha!) Yes, if they would continue the sell the stand alone product I would continue paying them money to get the support, but like you I'm not a fan of subscriptions. I mean, is there $240 worth of advancements in a single year to the product? No.

Again, sorry to throwing my stink eye to you. It was directed to "youownme" , I mean "Adobe".

Report · May 10, 2017

No offense taken! No worries! But thanks just the same!

Report · Sep 04, 2017

Hi there,

I have exactly the same problem. Called Adobe support, they said they couldn't help me and I had to go here.

How did you fix this problem?

Would really appreciate your help.

Thanks!

Report · Sep 04, 2017

You ring them right back and tell them that the U2U forum simply can't help with installation issues, as we have no access to any information about users. The only thing I can tell you for sure is that before doing any installations via the Adobe Creative Cloud app, you should make sure that the app itself is updated. That causes all sorts of issues otherwise, and not the least of them is installation and update failures.