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GetApp One
Participant
December 19, 2016
Answered

it's not playing anymore

  • December 19, 2016
  • 1 reply
  • 773 views

Hi,

once I've installed the CC 2017.0.1. version I can't play any sound from the timeline clicking on the play button.

files are ok as usual.

I found nothing interesting about the issue, any idea pliz ?

thank you so much, Marco

    This topic has been closed for replies.
    Correct answer Bob Howes

    Both of the previous respondents have been a bit coy...

    When you can't get the transport to move, the only reason for this is that Audition isn't connected correctly to your sound device; there are no alternative explanations. So whatever it is you've done with sound device checking, and Audition settings, I'm afraid that it isn't sufficient.

    It might help initially if you could post a screenshot of your Audio Hardware settings if you are continuing to experience difficulty with this. Also, do other apps play correctly?


    To simplify:

    Go to Windows Audio Control (right click the little loudspeaker icon on the bottom right of your screen.  Select Playback Devices.  Check that the device marked as default is the one you want to use.  Go to the advanced tab and set the sample rate and bit depth are what you want to use.  If the device you want isn't shown, right click on any white portion and make sure the options to show hidden and disabled device are ticked.

    You might as well repeat the above except with Record Devices.

    Next, in Audition, go to Edit/Preferences/Audio hardware and check what Device Type (Driver) is selected.  As a rule ASiO is best but not all hardware supports this.  Anyway, whatever is selected, change to anything else.  Okay out of this screen...then go back and change it back to what you wish to use.  Okay/Save again.

    Unless you've discovered some new breed of problem, this should fix things.

    1 reply

    Bob Howes
    Bob Howes
    Inspiring
    December 19, 2016

    The cause of this behaviour is pretty well always that, after the upgrade, Audition hasn't been able to take control of your sound card/audio interface.  To sort it out, go to Edit/Preferences/Audio Hardware and make sure the proper Device Type (Driver) and sound device is chosen in the appropriate boxes.  Even if it looks right, re-set and save again anyway.

    If this still doesn't work, got to the Windows Audio Control panel (or the equivalent on Apple...Core Audio?) and make sure the proper device has been detected and selected as default, then repeat the operation in Audition Preferences again.

    G
    GetApp OneAuthor
    Participant
    December 19, 2016

    Thank you Bob for your quick reply.

    I've already checked the sound card and Audition configurations and they seems right, the problem (I haven't explained well before) is that the reproduction of sounds doesn't even start: the click on the play btn doesn't generate any action, it's all freezed ...

    Don't know what to do.

    Tnx again.

    M

    Bob Howes
    Bob HowesCorrect answer
    Inspiring
    December 21, 2016

    Both of the previous respondents have been a bit coy...

    When you can't get the transport to move, the only reason for this is that Audition isn't connected correctly to your sound device; there are no alternative explanations. So whatever it is you've done with sound device checking, and Audition settings, I'm afraid that it isn't sufficient.

    It might help initially if you could post a screenshot of your Audio Hardware settings if you are continuing to experience difficulty with this. Also, do other apps play correctly?


    To simplify:

    Go to Windows Audio Control (right click the little loudspeaker icon on the bottom right of your screen.  Select Playback Devices.  Check that the device marked as default is the one you want to use.  Go to the advanced tab and set the sample rate and bit depth are what you want to use.  If the device you want isn't shown, right click on any white portion and make sure the options to show hidden and disabled device are ticked.

    You might as well repeat the above except with Record Devices.

    Next, in Audition, go to Edit/Preferences/Audio hardware and check what Device Type (Driver) is selected.  As a rule ASiO is best but not all hardware supports this.  Anyway, whatever is selected, change to anything else.  Okay out of this screen...then go back and change it back to what you wish to use.  Okay/Save again.

    Unless you've discovered some new breed of problem, this should fix things.

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