Mac global keyboard shortcuts not working with Audition "Add Cue Marker" menu item

[justinm47991011]

When my partner and I record a podcast through Audition, I rarely have the application front and center. I'm either moving to Spotify, Chrome, or iTunes to access research materials or play media. If I flub and need to mark the spot quickly, pressing M in Audition is great for immediate referencing.

The problem I have is that, if I add a global keyboard shortcut through System Preferences, it doesn't want to work. I just get the "donk" (uh oh) sound whenever I run it outside of the app. I've tried both applying it to All Applications as well as Adobe Audition CC 2019. Neither will accept the key combo outside of the app. If I'm in Audition, both the default "M" or my custom keystroke (⌃⌥⌘M) will call a marker. It's being applied to "Add Cue Marker" which is under Edit > Marker.

What am I doing wrong?

[SteveG_AudioMasters_]

It's a Mac, so I honestly don't know, but it may be that Audition simply doesn't accept any keyboard commands when it's not the focus app. In a way this would make some sense; it has to lock out the vast majority of external interference in order to provide a continuous recording; if that's the case I could completely understand it locking out any external request in the form of a keystroke.

It's possible that one of the devs will pick this up - they are the people who have the definitive Mac answers...