Need help with settings for IVR recording

[Leigh21940863c2h2]

I have a voice over client that requires a u-law file for use on their phone system and the files that I have recorded will not work with their platform. I have tried recording a typical wav file and converting to u-law and recording a file with the lower sample and bit rate required for the u-law and neither one works. I think I must have a setting issue and I could use some advice. 

[emmrecs]

My understanding of this is that you need to find out from your client the exact u-law format specifications that his phone system requires.  

[Leigh21940863c2h2]

We have done that without success. A colleague has done work for them previously and we're using the exact same settings unless I'm missing something deeper in the software.

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[SteveG_AudioMasters_]

It's very difficult following this in three threads - could we just stick to the one that remains unlocked, please?