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Participant
September 12, 2021
Question

Nothing will launch from Creative Cloud, including Audition

  • September 12, 2021
  • 1 reply
  • 409 views

I have tried reinstalling creative cloud itself and every single application several times, but I don't even get a launch crash. It's as if the launch command isn't even being received. I can't find anything about this specific issue online, only creative cloud crash reports. I did find one post mentioning an accidental quarantine of the program. I have checked my antivirus, and nothing is currently in quarantine.

 

It worked fine the last few times I've used it. I went without touching any CC apps over the summer, and then this happened when I tried to boot it back up. I was hoping it was  an update issue that would be fixed soon, but that doesn't seem to be the case.

 

I've also tried accessing the apps through the adobe website rather than the desktop launcher, and have had the same issues. As far as I can tell, my subscription is still valid. The apps also don't show up on task manager when I attempt to start them. 

 

I anticipate needing this software soon, so if anyone has any advice that would be greatly appreciated!

 
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1 reply

SteveG_AudioMasters_
Community Expert
Community Expert
September 12, 2021

Mac or PC? If you click on your photo or ident in the CC app, then you can verify from there whether your account is still up to date, and therefore valid. If you are going to uninstall and reinstall, then locate the CCcleaner app and use this to do it - it makes a much more comprehensive job of cleaning up behind itself, and a clean install is rather more likely to work.

AMichaudAuthor
Participant
September 12, 2021

I'm on PC. Is CC Cleaner an Adobe product, or from another company?

SteveG_AudioMasters_
Community Expert
Community Expert
September 13, 2021

It's an Adobe product - it has to be! You'll find it here: CC cleaner tool