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Parametric Equaliser not functioning correctly

Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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I thought the constant crashes while using the Graphic Equaliser in the last version were bad, but this one isn't much fun either.

Just installed version 13.0.1.35, and tried to use the Parametric Equaliser.

The little square nodes on the frequency display don't seem to do anything. They don't alter the sound, and they don't move the line which displays the equalisation being used.

(If you load up an existing preset, some nodes work and others don't.)

As I use the Parametric EQ many times a day for radio and television production, I'm hoping for a quick fix on this one as it's not workable at the moment.

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User interface or workspaces

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Community Expert ,
Dec 10, 2019 Dec 10, 2019

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I concur! Parametric EQ is seriously misbehaving - definitely a bug and I've reported it.

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Contributor ,
Dec 11, 2019 Dec 11, 2019

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Ditto.

At 3:27 PM...

Tried dealing w/ chat support and no luck so far. Spent over an hour, sent them screen videos , let them see me have the problem with their screen sharing. Sent me on wild goose chases tryin to reset everything. Suggested corruption during the upgrade. 12.1.5 still works as expected. Then the rep's shift was over so I'm starting over...

In my case, when I close the Para EQ window then reopen, the changes I made to the nodes now work, but if I move them back across the default (flat) line, they stop again. 

As I type, I'm waiting for new chat support to read this thread, so they can see I'm not the only one.

Takes 5+ minutes to read two posts, one of them being an "I concurr."?

Now they tell me the latest release fixes this bug, and then tells me 13.0.1 (Mac) is not the latest version, though Creative Cloud tells me it is. 10+ minutes, and waiting...

Now concede it is...checking to see if bug was reported (I already shared this topic with them). Yep, similar bug in Premier.

Now 25+ minutes, this after the previous hour + with other rep who went home...

Trying to replicate on their Mac. Not sure what they are going to do...if they can or can't...

1+ hour plus 30+ minutes...

Now 5:20 PM.."Thank you so much for your patience"

My pleasure...

Asked: Did I set HP or LP? Why does that matter? I alawys reset to default (flat; no HP or LP applied).

Another shift changer; I've asked for a supervisor and I've called customer service; will get called back in no more than "26 minutes". 

 

 

 

 

 

 

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Community Beginner ,
Dec 11, 2019 Dec 11, 2019

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Thank you very much for following this through with Adobe.

It frustrates me that Adobe seem to give a very low priority to Audition,
and they don't seem to bug test new versions to the level I think they
should.

I shudder every time there's a new version because I know there's going to
be something else that doesn't work and has to be followed up with them.

--
Phil Lentz
phil.lentz@gmail.com

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Contributor ,
Dec 12, 2019 Dec 12, 2019

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Update: They called back as requested, but then I was put on hold...to wait for the call back to have an actual person on the line, all while listening to musak. Waited maybe 5 minutes...had other things to do. So, I'm back at 12.1.5 wondering why...

 

They like to tell us renting software will improve their ability to provide better service, but the reality is it just makes them more money.

 

For the Mac users out there, look at Agenda. Pay for a year with upgrades. You now own that. Pay again when the upgrades are woirth it. 

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Contributor ,
Dec 13, 2019 Dec 13, 2019

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Another update: 

After a lot of time and a few calls, I hope they aren't just placating me:

 

Greetings for the day and apologies for all the inconvenience that was caused.
As we had checked the issue with Adobe Audition and found out that the Parametric Equalizer is not performing in the same manner in which it has in the older versions.
We are working on a fix currently and it will be fixed in the next update for Audition.
Thanks for working with us,
Adobe Customer Care

 

I sent back:

It seems the graphic EQ also has problems. See the forums. 

 

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Community Expert ,
Dec 14, 2019 Dec 14, 2019

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Hmm... one big problem is that Customer Care doesn't see the forums - in fact their most common move is to send people here. Also, they don't get bug updates from the developers, so if they don't know that something's been acknowleged as a bug, they'll try to fix it anyway - even though there's absolutely no point. The level of communication between Customer Care and the software teams is, er 'interesting', to say the least. To be fair, Customer Service has to deal with whatever turns up, and because there's so much software, they have to work from crib sheets. And, with the best will in the world, they aren't end-users either, so have no real experience of workarounds, or anything like that.

 

As far as the fix is concerned, no they aren't placating you - I have it from a high level of authority that it's really fixed!

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Explorer ,
Dec 20, 2019 Dec 20, 2019

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Not fixed on mine...I have latest build and it is 12-20.  Also Steve (unrelated issue) I posted audio samples in my posting regarding render quality degraded when in multitrack mode.  Sorry but just hoping for some attention when you get a chance.

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Community Beginner ,
Dec 12, 2019 Dec 12, 2019

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I have this same issue, but I have found that if I turn off the points and back on again, the preview line will jump to it.  The problem I have seen is that if you move a dot and it strays from the line then you don't hear a preview of the EQ change, but when you click apply, it applies it as if the line had moved, so the preview is misleading.  So I had to do a lot of turning the points off and on again to get it to preview properly.

 

I was just using this feature with no problems last week with a client.  They returned this week only to find that the program was misbehaving.  I tried restarting the software, my machine and then searched the forums.  My software is set to auto update and I now see that I had this update happen 2 days ago.  Very frustrating especially when the release of this update stated stability improvements.

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Contributor ,
Jan 10, 2020 Jan 10, 2020

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Sad not to see an update yet. Sometimes (especially with software) fixing one thing can mess up another. 

Adobe Poke.

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Contributor ,
Feb 08, 2020 Feb 08, 2020

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LATEST

Any news??

I see 13.0.2 is out; does that fix the problem??

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