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_durin_
Community Manager
Community Manager
October 2, 2015
Question

Warning about Mac OS X 10.11 El Capitan

  • October 2, 2015
  • 13 replies
  • 100953 views

I posted the following on the Adobe Audition blog this afternoon

http://blogs.adobe.com/audition/2015/10/audition-cc-and-osx-10-11-el-capitan.html

Attention Mac users:

We recommend users refrain from upgrading to OS X 10.11 (El Capitan) at this time.  Due to changes in application signing, users report crashing with many plugins and native effects.  Additionally, there are many audio devices that will not function without updated drivers, and support has been dropped for many legacy devices by their manufacturers.  Users may also not see the splash screen on launch.

As with most OS upgrades, you may wish to abstain from updating until your applications are confirmed to work correctly, or after any ongoing projects are complete.

MacRumors forums have been maintaining a list of additional software that may not function under El Capitan without developer updates at http://forums.macrumors.com/threads/os-x-el-capitan-working-not-working-apps.1890772/

Additional links:
https://www.native-instruments.com/en/support/knowledge-base/show/4431/os-x-10.11-el-capitan-compatibility-news/
http://www.pro-tools-expert.com/home-page/2015/9/30/apogee-mac-os-x-el-capitan-compatibility

    This topic has been closed for replies.

    13 replies

    JayW.4
    Participant
    October 10, 2015

    So, I have been one of the very most unfortunate idiots that jumped on the El Cap OS X upgrade just last week, I'm running Adobe CC 2015 on my iMac 27" purchased 2013.

    I was able to make the launch of everything, until I launched Premiere Pro, that's when everything changed. Things for the most part seemed fine, looked a bit different, I attributed that to simply not having recently restarted the HD, so once I closed out of Premiere Pro, quite out of Adobe CC and went to restart, I saw I was forever frozen on the grey Apple startup screen, the progress bar below didn't budge.

    My son is an Apple Mac Genius, I contacted him, he had me do a recovery of the disc, everything checked out fine, he then had me wipe the drive and re-install El Cap, I did, then a recovery from TM backup,  everything was not quite as I had hoped, i was missing lots of user data profiles, I was missing some archived links and items I had simply expected to be in place, they weren't, but close enough, I thought I would just get by with where I was at.  Once again I launched Adobe, this time Photoshop CC2015 (was thinking perhaps the previous issues were with Premiere Pro) I worked on several projects, spent most the day on it, everything seemed fine until I again quit out of it and restarted to see how things would preform, again, the same thing, not able to get past the frozen start-up grey screen.  I decided to make an appointment with Apple store, took the iMac into them, had them reinstall Yosemite thinking I could simply revert back to that and re-installl everything to return to normal and wait out the  upgrade/update from Apple/Adobe.

    As it turned out this was not going to be possible, once TM backs up El Cap you can't go back to Yosemite, nothing was available to me, I was getting more and more freaked out, I finally went ahead and again wiped the drive, re-installed El Cap, then went in manually made the data migration bit-by-bit, I'm now finally back to 85-90% recovery of everything, I purposely left out anything Adobe!!

    So what should I do? I was thinking of going back to my CC account and re-installing CC2015 with all my Apps, and hopefully this would clear things up with the exception of a few of the odds and ends, I just can't face another complete total shutdown and re-install, there's only so many of those I can manage at this point.

    John T Smith
    Community Expert
    Community Expert
    October 10, 2015

    First,

    Mac Migration and Time Machine DO NOT WORK with Adobe program activations due to hidden registration files

    Sign out of your account... Uninstall... run the Cleaner...

    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

    -using the cleaner after uninstalling and before reinstalling is needed

    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    -Restart your computer... Sign in to your account... Reinstall

    Second,

    Every new Mac operating system update seems to have problems

    Did you tell apple that their El Capitan update broke your software?

    Some possible fixes in reply #4 https://forums.adobe.com/thread/1971051

    -and https://forums.adobe.com/thread/1896385 with more Mac 10.11 information

    -above in Premiere Pro discussions, but MAY help with other programs

    -and Photo Importer https://forums.adobe.com/thread/1969435

    -and InDesign https://indesignsecrets.com/topic/el-capitan-issues-with-indesign

    -and a long general discussion of El Capitan https://forums.adobe.com/thread/1967492

    And just so you know, Microsoft is also having problems with Mac 10.11 El Capitan

    -http://www.macrumors.com/2015/10/05/microsoft-office-2016-el-capitan-bugs/

    Known Participant
    October 10, 2015

    1000% in agreement here El Capitan would have to be the WORST Apple upgrade in memory...many of my Adobe products fail constantly under this "marvelous" O/S..no, this is like returning to 1996..or even Windows 3.11..no Im being way too awful to those systems at least they worked!..wished id never upgraded to this awful awful operating system... El Capitan is a train wreck..

    maxmcgillvo
    Participating Frequently
    October 10, 2015

    Agreed! NEVER have seen an OS upgrade that has been some horrible!!!

    Paul_Ferguson
    Inspiring
    October 9, 2015

    Izotope have issued a warning about EC:

    "At this time, we strongly recommend that customers using iZotope products postpone their upgrades to 10.11."

    Participant
    October 9, 2015

    Also, Uninstalling your problematic App COMPLETELY and reinstalling it may help. I had the problem of the right click not working (Ai), I uninstalled Ai along with my preferences and made sure it was wiped with the cleaner tool Use the Adobe Creative Cloud Cleaner Tool to solve installation problems.

    I will mention that I needed to uninstall it twice because the first time didn't work. This could have been from leaving my preference settings installed.

    With all of the negative talk about Apple VS Windows and no solution, I figured hitting up twitter and contacting Typekit would do something. 

    Hope this helps and good luck.

    Participant
    October 9, 2015

    For anyone who is having problems with Typekit syncing...

    - First, would you try signing out of the Creative Cloud app under: Gear > Preferences > General.

    - Next, try quitting/restarting the Creative Cloud app and then signing back in with your Creative Cloud Adobe ID.

    - Any fonts you had previous synced should now sync automatically. If not, please try syncing the fonts from Typekit.com again.

    If those steps did not solve the problem:

    - Could you try turning Typekit off under: Gear > Preferences Creative Cloud > Fonts. Wait a second, then turn it back on. See if the font or fonts show up and if not, try syncing again. Did this solve it?

    - Could you tell me if you're on the Windows/Mac OS X and the version?

    If that still isn't working, I would try this:

    1. quit the Creative Cloud desktop application

    2. from the Go menu in the Finder, choose Go to Folder

    3. paste in this path and click Go:

    ~/Library/Preferences/

    4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

    5. click on com.adobe.accmac.plist and rename it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

    6. start the Creative Cloud desktop application again.


    (Typekit solution provided by Typekit support)

    h2ogirl
    Participant
    October 8, 2015

    I have been researching computers for months now.  Just made the jump from PC to Mac.....I do a lot of photos and am VERY disappointed.  I am ready to take this Mac back for a refund due to this issue.  Apple needs to address when this will be fixed.  Just dropped $2100 for what i thought would be an upgrade. 

    maxmcgillvo
    Participating Frequently
    October 8, 2015

    Feel your pain! This makes Apple look real bad….

    Participant
    October 8, 2015

    Thanks for the mass email alert/warning. That would have been incredibly helpful. Hopefully this gets fixed ASAP and you guys send some sort of mass email or something to your customers so they arent staring at thier computers wondering WTH is going on with Typkit and other apps/services.  

    Participating Frequently
    October 7, 2015

    Wow. OS X 10.11 El Capitan has not exactly been a secret—it was announced MONTHS ago. Why hasn't Adobe been able to make the necessary changes to Audition in the meantime so that it would, you know, actually work after the upgrade?

    SteveG_AudioMasters_
    Community Expert
    Community Expert
    October 7, 2015

    Apple broke this, not Adobe. It's their call, I'm afraid. There is actually a rumour that Apple are even going to fix it - you'll have to wait and see.

    _durin_
    Community Manager
    _durin_Community ManagerAuthor
    Community Manager
    October 7, 2015

    What did Apple break?


    With El Capitan, Apple changed their application and driver code signing requirements.  As I mentioned in another thread, this is an area where Microsoft tends to go out of their way to ensure backwards compatibility but Apple takes a different course.  There's a technical analysis of the changes at Code Signing in El Capitan • furbo.org

    Participant
    October 7, 2015

    Thank you!!!!! 

    Participant
    October 6, 2015

    I mistakenly updated el capitan Friday and Now My adobe audition CS6 does not function under the sample rate of 44100.  I can put at sample rate 48,000 but I sound like I'm on speed.