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Warning about Mac OS X 10.11 El Capitan

Adobe Employee ,
Oct 01, 2015 Oct 01, 2015

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I posted the following on the Adobe Audition blog this afternoon

http://blogs.adobe.com/audition/2015/10/audition-cc-and-osx-10-11-el-capitan.html

Attention Mac users:

We recommend users refrain from upgrading to OS X 10.11 (El Capitan) at this time.  Due to changes in application signing, users report crashing with many plugins and native effects.  Additionally, there are many audio devices that will not function without updated drivers, and support has been dropped for many legacy devices by their manufacturers.  Users may also not see the splash screen on launch.

As with most OS upgrades, you may wish to abstain from updating until your applications are confirmed to work correctly, or after any ongoing projects are complete.

MacRumors forums have been maintaining a list of additional software that may not function under El Capitan without developer updates at http://forums.macrumors.com/threads/os-x-el-capitan-working-not-working-apps.1890772/

Additional links:
https://www.native-instruments.com/en/support/knowledge-base/show/4431/os-x-10.11-el-capitan-compati...
http://www.pro-tools-expert.com/home-page/2015/9/30/apogee-mac-os-x-el-capitan-compatibility

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New Here ,
Oct 10, 2015 Oct 10, 2015

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So, I have been one of the very most unfortunate idiots that jumped on the El Cap OS X upgrade just last week, I'm running Adobe CC 2015 on my iMac 27" purchased 2013.

I was able to make the launch of everything, until I launched Premiere Pro, that's when everything changed. Things for the most part seemed fine, looked a bit different, I attributed that to simply not having recently restarted the HD, so once I closed out of Premiere Pro, quite out of Adobe CC and went to restart, I saw I was forever frozen on the grey Apple startup screen, the progress bar below didn't budge.

My son is an Apple Mac Genius, I contacted him, he had me do a recovery of the disc, everything checked out fine, he then had me wipe the drive and re-install El Cap, I did, then a recovery from TM backup,  everything was not quite as I had hoped, i was missing lots of user data profiles, I was missing some archived links and items I had simply expected to be in place, they weren't, but close enough, I thought I would just get by with where I was at.  Once again I launched Adobe, this time Photoshop CC2015 (was thinking perhaps the previous issues were with Premiere Pro) I worked on several projects, spent most the day on it, everything seemed fine until I again quit out of it and restarted to see how things would preform, again, the same thing, not able to get past the frozen start-up grey screen.  I decided to make an appointment with Apple store, took the iMac into them, had them reinstall Yosemite thinking I could simply revert back to that and re-installl everything to return to normal and wait out the  upgrade/update from Apple/Adobe.

As it turned out this was not going to be possible, once TM backs up El Cap you can't go back to Yosemite, nothing was available to me, I was getting more and more freaked out, I finally went ahead and again wiped the drive, re-installed El Cap, then went in manually made the data migration bit-by-bit, I'm now finally back to 85-90% recovery of everything, I purposely left out anything Adobe!!

So what should I do? I was thinking of going back to my CC account and re-installing CC2015 with all my Apps, and hopefully this would clear things up with the exception of a few of the odds and ends, I just can't face another complete total shutdown and re-install, there's only so many of those I can manage at this point.

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Community Expert ,
Oct 10, 2015 Oct 10, 2015

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First,

Mac Migration and Time Machine DO NOT WORK with Adobe program activations due to hidden registration files

Sign out of your account... Uninstall... run the Cleaner...

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is needed

-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

Second,

Every new Mac operating system update seems to have problems

Did you tell apple that their El Capitan update broke your software?

Some possible fixes in reply #4 https://forums.adobe.com/thread/1971051

-and https://forums.adobe.com/thread/1896385 with more Mac 10.11 information

-above in Premiere Pro discussions, but MAY help with other programs

-and Photo Importer https://forums.adobe.com/thread/1969435

-and InDesign https://indesignsecrets.com/topic/el-capitan-issues-with-indesign

-and a long general discussion of El Capitan https://forums.adobe.com/thread/1967492

And just so you know, Microsoft is also having problems with Mac 10.11 El Capitan

-http://www.macrumors.com/2015/10/05/microsoft-office-2016-el-capitan-bugs/

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