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R
risalaman
Participant
June 8, 2015
Answered

Audition CS6 has stopped working

  • June 8, 2015
  • 5 replies
  • 21028 views

My legally obtained and registered copy of Audition CS6 has worked perfectly since I got it. But recently it has developed a fault and won't open. I get a message saying:

"Adobe Audition CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." In short, it won't even start.

After searching for solutions online I have tried a few things, like renaming a folder in the app data directory. I've also reinstalled the software from the discs and I've downloaded and installed an update patch, but the problem persists.

Has anyone had this problem - and more importantly - solved it?

Thanks.

    This topic has been closed for replies.
    Correct answer ryclark

    Some possible help in the Audition FAQs.

    steps to troubleshoot and get past common problems with Audition

    Audition Crashed. Now what?

    5 replies

    J
    John Braat
    Participating Frequently
    March 12, 2016

    Just to update - Nothing in any forum has worked including uninstall and reinstall.  I own Audion CS6 but it is completely useless to me.  I've provided my dump report and never heard back from staff.

    ryclark
    ryclark
    Participating Frequently
    March 12, 2016

    Since it is some time ago since you first posted can you remind us of the symptoms that you are suffering from with CS6. Did you send your dump report to audbugs@adobe.com or just post them here? The ones that you originally posted have expired on Dropbox so they can no longer be viewed or downloaded.

    J
    John Braat
    Participating Frequently
    March 12, 2016

    I'm sending today's dump file to audbugs.  Thanks!

    Achilo
    Achilo
    Participant
    November 28, 2015

    I'm in the middle of a small contract and needed to edit a sound file I record earlier. I'm also having this issue with Audition crashing when starting. The fail has to do with the MSVCR100.dll file. I've tried everything above plus other stuff from many forums. Other than unloading and reloading Audition itself which I see did not help another EU.  Really need some help to resolve this issue.

    L
    Luca Majno
    Participant
    August 20, 2015

    ‌I will try holding down the SHIFT button while launching... And if it works,great. Let me knw about any other replies that were successful for you...

    J
    John Braat
    Participating Frequently
    July 19, 2015

    I've also tried everything suggested including holding the shift key, deleting the 5.0 folder, un and reinstalling.  Nothing has resolved the issue.  I'm using Windows 8.1 - Audition worked perfectly since originally installed, then suddenly the notice below began appearing when I try to open a new multitrack file or when I attempt to capture a noise print in a waveform file.

    ryclark
    ryclarkCorrect answer
    Participating Frequently
    June 8, 2015

    Some possible help in the Audition FAQs.

    steps to troubleshoot and get past common problems with Audition

    Audition Crashed. Now what?

    R
    robertl46661862
    Participating Frequently
    July 14, 2015

    Did anyone solve this?  CS6 just keeps crashing on start up.

    _durin_
    Community Manager
    _durin_Community Manager
    Community Manager
    August 4, 2015

    Well it looks like crickets...  I am disappointed that  can't use Audition anymore.... I guess if I keep it a version back...  can you still get 5.1 instead of 5.2?  5.2 is the one blowing up.


    There shouldn't be any difference in MS Runtime requirements between 5.0 and 5.2.  That is very weird.  If you can capture a crash dump file, I'm happy to take a look in a debugger and see if we can shake out what's happening.

    To capture a crash dump file, launch Audition and let it crash, but don't close the crash dialog message.  Instead, open Task Manager (Alt+Ctrl+Delete) and right-click on the "Adobe Audition CS6.exe" process and choose "Create Dump File."

    This will write a file to disk and give you the path.  Find that file and upload it to Dropbox, Creative Cloud, Google Drive, or another file sharing service (the file will be several hundred megabytes) and then send the link to us at audbugs@adobe.com

    Has it worked fine on this computer in the past, or is this a new system?

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