Participant

Answered

Audition CS6 has stopped working

Forum|Forum|10 years ago
June 8, 2015
5 replies
21018 views

My legally obtained and registered copy of Audition CS6 has worked perfectly since I got it. But recently it has developed a fault and won't open. I get a message saying:

"Adobe Audition CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." In short, it won't even start.

After searching for solutions online I have tried a few things, like renaming a folder in the app data directory. I've also reinstalled the software from the discs and I've downloaded and installed an update patch, but the problem persists.

Has anyone had this problem - and more importantly - solved it?

Thanks.

This topic has been closed for replies.

Correct answer ryclark

Some possible help in the Audition FAQs.

steps to troubleshoot and get past common problems with Audition

Audition Crashed. Now what?

J

John Braat

Participating Frequently

Just to update - Nothing in any forum has worked including uninstall and reinstall. I own Audion CS6 but it is completely useless to me. I've provided my dump report and never heard back from staff.

ryclark

Participating Frequently

Since it is some time ago since you first posted can you remind us of the symptoms that you are suffering from with CS6. Did you send your dump report to audbugs@adobe.com or just post them here? The ones that you originally posted have expired on Dropbox so they can no longer be viewed or downloaded.

ccmizell

Participating Frequently

ccmizell wrote:
As soon as I renamed the file and reopened the software, it re-created the 5.0 folder and added it right next to the folder I had just renamed...

That is what it is supposed to do. The new settings folder is created with all Audition's default settings to correct any corruption that might have happened to your old version.

In order to get more help you need to follow the advice given in the 'Audition crashed. Now what?' FAQ link. Also Audition's log files would help. They can be found in the 'logs' folder in the 5.0 folder.

Ryclark,

Below are the files that were in the NEWLY CREATED 5.0 folder that reappeared after I renamed the old file. There are 3 folders inside the log folder as shown below. Should I also submit the files that were in the ORIGINAL 5.0 that I renamed?

AUDITION LOG.TXT

Log file created: 5/24/2016 9:49:33 AM

----------------------------------------

Ticks = 15 <5828> <AuLog.Startup> <5> Application: Audition

Ticks = 15 <5828> <AuLog.Startup> <5> Version 5.0.2

Ticks = 15 <5828> <AuLog.Startup> <5> Build: 7

Ticks = 78 <5828> <AuLog.Startup> <5> AuUI initialization sequence started...

Ticks = 78 <5828> <AuLog.Startup> <5> Initializing Crash Recovery

Ticks = 78 <5828> <AuLog.Startup> <5> Initializing AuDSP

Ticks = 78 <5828> <AuLog.Startup> <5> Initializing AuBackEnd

Ticks = 140 <5828> <AuLog.Startup> <5> Initializing AuApplication

Ticks = 156 <5828> <AuLog.Startup> <5> AuApplication initialization sequence started...

Ticks = 156 <5828> <AuLog.Startup> <5> Initializing XML Loader

Ticks = 156 <5828> <AuLog.Startup> <5> Initializing Application Settings

Ticks = 374 <5828> <AuLog.Startup> <5> Intializing dva unit test and console

Ticks = 374 <5828> <AuLog.Startup> <5> Initializing Audio Device

Ticks = 421 <5828> <AuLog.Startup> <5> Initializing XMP System

Ticks = 421 <5828> <AuLog.Startup> <5> Initializing AMIO Host

Ticks = 421 <5828> <AuLog.Startup> <5> AMIO Host initialization sequence started...

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioAiff

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioApe

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioLSF

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioMp2

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioMp3

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioQT

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioWav

Ticks = 421 <5828> <AuLog.Startup> <5> AMIO Host initialization sequence complete.

Ticks = 421 <5828> <AuLog.Startup> <5> Session Host initialization sequence started...

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping Session plug-in: FinalCutXML

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping Session plug-in: LegacyXML

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping Session plug-in: OmfSession

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping Session plug-in: PremiereProInterchange

Ticks = 421 <5828> <AuLog.Plug-in> <5> Skipping Session plug-in: SesxNative

Ticks = 421 <5828> <AuLog.Startup> <5> Session Host initialization sequence complete.

Ticks = 421 <5828> <AuLog.Startup> <5> Initializing Clipboard Manager

Ticks = 421 <5828> <AuLog.Startup> <5> Initializing Preset Manager

Ticks = 452 <5828> <AuLog.Startup> <5> Initializing Favorites Manager

Ticks = 452 <5828> <AuLog.Startup> <5> AuApplication initialization sequence complete.

Ticks = 452 <5828> <AuLog.Startup> <5> Initializing AsyncQueueManager

Ticks = 452 <5828> <AuLog.Startup> <5> Initializing AuUI

Ticks = 483 <5828> <AuLog.Startup> <5> Setting up temp directories

Ticks = 6583 <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583 <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Info\private\StatusCommandHandler.cpp

Line: 66

Function: aui::info::StatusCommandHandler::~StatusCommandHandler

Ticks = 6583 <5828> <Assert> <0>

Ticks = 6583 <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583 <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Workspace\private\ToolbarCommandHandler.cpp

Line: 64

Function: aui::workspace::ToolbarCommandHandler::~ToolbarCommandHandler

Ticks = 6583 <5828> <Assert> <0>

Ticks = 6583 <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583 <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Markers\private\MarkersCommandHandler.cpp

Line: 96

Function: aui::markers::MarkersCommandHandler::~MarkersCommandHandler

Ticks = 6583 <5828> <Assert> <0>

Ticks = 6583 <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583 <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Metadata\private\MetadataCommandHandler.cpp

Line: 56

Function: aui::metadata::MetadataCommandHandler::~MetadataCommandHandler

Ticks = 6583 <5828> <Assert> <0>

Ticks = 6583 <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583 <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Preferences\private\PreferenceCommandHandler.cpp

Line: 566

Function: aui::preferences::PreferenceCommandHandler::~PreferenceCommandHandler

Ticks = 6583 <5828> <Assert> <0>

Ticks = 6583 <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583 <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Help\private\HelpCommandHandler.cpp

Line: 108

Function: aui::HelpCommandHandler::~HelpCommandHandler

Ticks = 6583 <5828> <Assert> <0>

Ticks = 6583 <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583 <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\History\private\UndoRedoCommandHandler.cpp

Line: 67

Function: aui::UndoRedoCommandHandler::~UndoRedoCommandHandler

Ticks = 6583 <5828> <Assert> <0>

Ticks = 6583 <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583 <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Files\private\OpenRecentCommandHandler.cpp

Line: 105

Function: aui::OpenRecentCommandHandler::~OpenRecentCommandHandler

Ticks = 6583 <5828> <Assert> <0>

_____________________________________________________________________________________________________

AUDITION LOG.LAST.TXT

Log file created: 5/24/2016 9:41:50 AM

----------------------------------------

Ticks = 16 <6512> <AuLog.Startup> <5> Application: Audition

Ticks = 16 <6512> <AuLog.Startup> <5> Version 5.0.2

Ticks = 16 <6512> <AuLog.Startup> <5> Build: 7

Ticks = 94 <6512> <AuLog.Startup> <5> AuUI initialization sequence started...

Ticks = 94 <6512> <AuLog.Startup> <5> Initializing Crash Recovery

Ticks = 172 <6512> <AuLog.Startup> <5> Initializing AuDSP

Ticks = 172 <6512> <AuLog.Startup> <5> Initializing AuBackEnd

Ticks = 375 <6512> <AuLog.Startup> <5> Initializing AuApplication

Ticks = 375 <6512> <AuLog.Startup> <5> AuApplication initialization sequence started...

Ticks = 375 <6512> <AuLog.Startup> <5> Initializing XML Loader

Ticks = 515 <6512> <AuLog.Startup> <5> Initializing Application Settings

Ticks = 765 <6512> <AuLog.Startup> <5> Intializing dva unit test and console

Ticks = 765 <6512> <AuLog.Startup> <5> Initializing Audio Device

Ticks = 936 <6512> <AuLog.Startup> <5> Initializing XMP System

Ticks = 968 <6512> <AuLog.Startup> <5> Initializing AMIO Host

Ticks = 968 <6512> <AuLog.Startup> <5> AMIO Host initialization sequence started...

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioAiff

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioApe

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioLSF

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioMp2

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioMp3

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioQT

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioWav

Ticks = 983 <6512> <AuLog.Startup> <5> AMIO Host initialization sequence complete.

Ticks = 983 <6512> <AuLog.Startup> <5> Session Host initialization sequence started...

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping Session plug-in: FinalCutXML

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping Session plug-in: LegacyXML

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping Session plug-in: OmfSession

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping Session plug-in: PremiereProInterchange

Ticks = 983 <6512> <AuLog.Plug-in> <5> Skipping Session plug-in: SesxNative

Ticks = 983 <6512> <AuLog.Startup> <5> Session Host initialization sequence complete.

Ticks = 983 <6512> <AuLog.Startup> <5> Initializing Clipboard Manager

Ticks = 983 <6512> <AuLog.Startup> <5> Initializing Preset Manager

Ticks = 1030 <6512> <AuLog.Startup> <5> Initializing Favorites Manager

Ticks = 1046 <6512> <AuLog.Startup> <5> AuApplication initialization sequence complete.

Ticks = 1046 <6512> <AuLog.Startup> <5> Initializing AsyncQueueManager

Ticks = 1046 <6512> <AuLog.Startup> <5> Initializing AuUI

Ticks = 1170 <6512> <AuLog.Startup> <5> Setting up temp directories

Ticks = 24290 <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290 <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Info\private\StatusCommandHandler.cpp

Line: 66

Function: aui::info::StatusCommandHandler::~StatusCommandHandler

Ticks = 24290 <6512> <Assert> <0>

Ticks = 24290 <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290 <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Workspace\private\ToolbarCommandHandler.cpp

Line: 64

Function: aui::workspace::ToolbarCommandHandler::~ToolbarCommandHandler

Ticks = 24290 <6512> <Assert> <0>

Ticks = 24290 <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290 <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Markers\private\MarkersCommandHandler.cpp

Line: 96

Function: aui::markers::MarkersCommandHandler::~MarkersCommandHandler

Ticks = 24290 <6512> <Assert> <0>

Ticks = 24290 <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290 <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Metadata\private\MetadataCommandHandler.cpp

Line: 56

Function: aui::metadata::MetadataCommandHandler::~MetadataCommandHandler

Ticks = 24290 <6512> <Assert> <0>

Ticks = 24290 <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290 <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Preferences\private\PreferenceCommandHandler.cpp

Line: 566

Function: aui::preferences::PreferenceCommandHandler::~PreferenceCommandHandler

Ticks = 24290 <6512> <Assert> <0>

Ticks = 24290 <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290 <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Help\private\HelpCommandHandler.cpp

Line: 108

Function: aui::HelpCommandHandler::~HelpCommandHandler

Ticks = 24290 <6512> <Assert> <0>

Ticks = 24290 <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290 <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\History\private\UndoRedoCommandHandler.cpp

Line: 67

Function: aui::UndoRedoCommandHandler::~UndoRedoCommandHandler

Ticks = 24290 <6512> <Assert> <0>

Ticks = 24290 <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290 <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Files\private\OpenRecentCommandHandler.cpp

Line: 105

Function: aui::OpenRecentCommandHandler::~OpenRecentCommandHandler

Ticks = 24290 <6512> <Assert> <0>

_________________________________________________________________________________________________

OMF_LOG.TXT

OMF log Version 6.0.600.1 Date: 05/23/16 23:33:29

Achilo

Participant

I'm in the middle of a small contract and needed to edit a sound file I record earlier. I'm also having this issue with Audition crashing when starting. The fail has to do with the MSVCR100.dll file. I've tried everything above plus other stuff from many forums. Other than unloading and reloading Audition itself which I see did not help another EU. Really need some help to resolve this issue.

L

Luca Majno

Participant

‌I will try holding down the SHIFT button while launching... And if it works,great. Let me knw about any other replies that were successful for you...

J

John Braat

Participating Frequently

I've also tried everything suggested including holding the shift key, deleting the 5.0 folder, un and reinstalling. Nothing has resolved the issue. I'm using Windows 8.1 - Audition worked perfectly since originally installed, then suddenly the notice below began appearing when I try to open a new multitrack file or when I attempt to capture a noise print in a waveform file.