NEW Audition Support Community - Welcome!

[Colin_F2188]

Hello & Welcome to the NEW Audition Support Community!

My name is Colin and I am your community manager responsible for managing this community along with Kevin, Caroline, Rameez, Sumeet and Shivangi. We are super stoked to have you join us in this new support community. 

This community will be a one-stop-shop for all your Audition questions, answers, educational content, concerns, and even the coveted viritual Hi5!

If you have any questions or comments about this new community, please feel free to post here... We are listening!

Cheers,

Colin

[Mike Russell]

Thank you for the warm welcome to the NEW Audition Support Community!

Colin and team it's great to see the new look and I'm going to enjoy hanging out in here and doing my best to help where I'm able to.

I look forward to watching this place thrive with plenty of audio related questions 8)🙌:speaker_high_volume:

[Colin_F2188]

Thanks! Appreciate the kind words and I'll be sure to pass them along to the team behind the scenes who helped make this happen. Please let us know if you have any feedback or questions on the new community... we want to make this the best experience for everyone!

[Kevin-Monahan]

We really appreciate your participation here, Mike! Thanks, ^KM

[dev_willis]

Hi!

How can I get my question from the old forums here to the new ones? Should I just post it again?

[Colin_F2188]

Hey Dev! Yes, please post it again. Unfortunately while we were switching to our new community all posts and replies from 8/23-9/11 were not migrated over. Not ideal, we know, but just one of those things that was out of our control unfortunately. Let me know if you run into any other issues or have questions! Thanks! CM

[dev_willis]

Thanks for letting me know.

[danielw68681999]

Having a major problem with this new community 😞 I want to access the valuable info in the old threads, but I keep getting redirected to this new community's homepage. 

When I search for an Adobe Audition question in Google, it shows useful results I want to click on. When I click on those results, they redirect to this new community's homepage.

So, second try: I search for the same question in the new community, but it does not show up. I assume this is because the old answers haven't been migrated over, and no one has asked and answered the same questions here.

Alright, hoping third time's a charm: I clicked on @dev_willis's link above (https://forums.adobe.com/thread/2651939). There on the old forum.adobe.com page, I typed key words for the specific thread that I saw on Google results. The forums.adobe.com search results show me the thread I want! But when I click on that thread, it again redirects to the new community.adobe.com homepage.

Ack! I even tried copying the link of the page I want and searching for it in the Wayback Machine. No luck..

Is there no way for me to access the threads in the old forums.adobe.com community in a sort of read-only format? It seems like a really huge problem if all that accumulated knowledge is no longer accessible to users who need it. Is it still accessible somehow?

[Rameez_Khan]

Hi @danielwoldorff

Sorry to hear that you're unable to access the forum discussion. Can you provide more details about the forum discussion that you're trying to open via Google? Keywords, Discussion Title, anything? I might be able to find a way to access that. 

Thanks,

Rameez

[danielw68681999]

Definitely. Thanks Rameez.

This is just one example of an issues I've run into a few times with different keyword searches and threads. But here's the most recent one that I ran into. I have replicated this is Chrome, Brave (which is Chromium) and Firefox. 

1. I search something like "audio clipping but not over 0" in Google.

2. Results show me useful-looking threads like "Audio Clipping at -12 db??" from 2016 and "Distorted Audio -- not clipped or in the red but..." from 2014 (See screenshot from several days ago. Strangely when I search these keywords now, Google does not show me the result "Distorted Audio -- not clipped or in the red but...").

3. I click these links. The URLs show that they are under the old domain "forums.adobe.com." But they redirect to the new homepage "community.adobe.com."

I try a different approach:

1. I found this thread we're in now and saw that @dev_willis had posted a thread (unrelated to my issues) that happened to have an URL in the old domain: https://forums.adobe.com/thread/2651939.

2. I clicked that link which brought me successfully to that thread. 

3. I then navigated the the search function and searched the text of one of the threads I was looking for ("Distorted audio -- not clipped or in the red"), which brought up these search results (screenshot).

4. I click on these search results and... boom, redirected back to the new domain homepage: forums.adobe.com. So again I'm unable to access old threads.

The weird thing is, whenever I do this, it shows me the forums.adobe.com homepage but with a number at the end of the URL like this: 

So. Anyway. The bottom line is that there seems to be no way to access all the old threads with URLs in the forums.adobe.com domain because they all redirect to the community.adobe.com. So all the accumulated experience/wisdom/knowledgebase from years of forums are unaccessible.

Am I the only one who's dealing with this?

[dev_willis]

No, it's a problem for me too. I think it's a problem for everyone. Hard to comprehend why Adobe would make all the old forum posts inaccessible.

[campspirit]

Hi Colin,

I'm not seeing my post or any replies to my post. Can you provide some guidance on how this Support Community works?

Oh, wait...now I see that Rameez moved my question to a kind of breakout room. Thank you.

Best,

Chris