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Bridge 15.1.1 Will not load / crashes

Explorer ,
Aug 12, 2025 Aug 12, 2025

Bridge suddenly crashed and will not completely start. Upon starting, an error message will show, then when I clear the error message, it crashes. Auto report is turned on, so hopefully the system information is somewhere in the Adobe troubleshooting system.

I uninstalled and reinstalled, and this did not fix it. 

I uninstalled and rolled back a few times to different older versions, and this did not fix it.  Every time I chose to not carry over the old preferences, so there shouldn't be any old preference files, but I suspect a file somewhere has been corrupted and is not being cleared with a reinstall.

Screenshots. 

After the reinstall, the. usual "What's New" pops up.  In behind is the error message

Screenshot 2025-08-09 at 7.03.34 PM.png


This is the unhelpful error message. Clicking on OK clears the message and Bridge then crashes.

Screenshot 2025-08-09 at 6.57.43 PM.png




Bug Unresolved
TOPICS
Performance and Stability
119
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3 Comments
Explorer ,
Aug 15, 2025 Aug 15, 2025

Update: I found that 14.1.8.323 works.  There might be a version between this and 15.1.1 that works, as I did not test all of them.

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Explorer ,
Aug 15, 2025 Aug 15, 2025

Update #2, so that last idea is a red herring. 14.1.8.323 now crashes as well. I was in the process of a file "move" when it crashed.

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Explorer ,
Aug 16, 2025 Aug 16, 2025
LATEST

Update #3.  I found I could load Bridge by clearing the cache (CMD+OPT+SHFT on open, and purging local cache).  However, the problem seems to randomly reoccur and I have to reopen this way to clear.  I tried Bridge from another computer to read the same image files and there is no issue.

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