Adobe Bridge continues 'initializing video librabry'

[hugop54690548]

After the latest update (14.1.1.274) Bridge states that it is 'Initializing video library' in the lower left hand corner, after which a circle start spinning. Nothing else happens after that. The app has been working great for many years. Help?

[pankajg6675616]

Hi @hugop54690548 ,

Thanks for your feedback.

Could you please share the following details about the issue:

• System configuration
• Was this working fine on previous Bridge version (14.1)?

Thanks,
Bridge Team

[Joao383568760x08]

I am always having this problem, even after clearing cache.

[default37816883u9o4jz]

Hi, I'm having the same problem with Bridge. The program "sees" some files in the default "Pictures" folder on my hard drive for example but will not read files or folders on my desktop or any external drives. I'm running version 14.1.1 on a MacBook Pro with OS Sonoma 14.5

[default37816883u9o4jz]

PS. This was working fine before.

[pankajg6675616]

Hi @default37816883u9o4jz,

Thanks for sharing the details.

To further isolate this issue, could you please check the following

• Is there any video/audio file on Desktop or external drive?
• Please check in activity monitor, whether dynamiclinkmediaserver process is running or not
• Please install Bridge 14.1 and check whether issue is reproducible or not.

Thanks,

Bridge Team

[default37816883u9o4jz]

• Is there any video/audio file on Desktop or external drive? On the desktop yes, on one of the external drives I'm trying to use no.
• Please check in activity monitor, whether dynamiclinkmediaserver process is running or not. Dynamiclinkmediaserver does not seem to be running. See attachment. 
• . Please install Bridge 14.1 and check whether issue is reproducible or not. I have Bridge 14.1.1 installed. I uninstalled it and then reinstalled it. Should I try to step back to an earlier version? 

[pankajg6675616 · Accepted solution]

Hi @default37816883u9o4jz ,

Thanks for sharing the details.

Please try the following steps -

• Go to your System Preferences
• Select Security & Privacy
• Select the Full Disk Access option
• Click on the "+" symbol and provide the admin permission
• This will open Mac window, add Adobe Bridge 2024 application to get the full access.
• Adobe Bridge 2024 will be added and make sure it's enabled
• Select Security & Privacy
• Select Files and Folders option
• Select Adobe Bridge 2024
• Enable all the folders and volumes

Please try and let us know if this resolves the issue or not.

Thanks,

Bridge Team

[default37816883u9o4jz]

Yay! Yes, adding Bridge to the Full Disk Option in security settings fixed the problem on my MacBook Pro. You may be interested to know that Photoshop and Premiere Pro set automatically to the Full Disk Option. Thank you!

[peterwaddo]

Where would I go to on a PC?

[brian363699728c62]

Any info on this question? Where to go on PC.

[djeyewater]

Sadly this does not fix the problem for me on Mac with Bridge 2025. Oddly I cannot add Bridge 2024 (I can add it but it doesn't appear in the list after). But Bridge 2025 does add to the list okay.

On Windows I don't have the issue, Bridge works fine there. It is just on Mac OS.

[djeyewater]

Just to update, doing a Bridge reset (holding down Alt/Option key while opening it) seems to have fixed it for me.

[steve5E15]

Thank you I have been trying for ages to sort this out