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Adobe Bridge not opening files? AIRobin error message?

cfaella
New Here ,
Dec 05, 2019 Dec 05, 2019

I use Adobe Bridge daily at work searching our servers for files, and all of a sudden I'm getting this error message when Bridge finds a file and I double click to open it... (see attached screenshot)

 

"The document "***" could not be opened. AIRobin cannot open files in the "Adobe Illustrator document" format."

 

This isn't only happening when trying to open AI files - it's happening when trying to open ANY file.

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correct answers 1 Correct answer

Ashutosh_Mishra
LEGEND , Dec 24, 2019 Dec 24, 2019

Hi there,

 

Thanks for reaching out. I'd recommend checking the preferences in Adobe Bridge. Under Edit > Preferences > File Type Associations, make sure EPS and other native vector graphics formats are set to open in Adobe Illustrator. If they are set to AIRobin, change them to Adobe Illustrator. I have also attached a screenshot as well for your reference:

 

Screenshot_7.png

Hope it helps.

 

Regards,

Ashutosh

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TomAndrewBell
Community Beginner ,
Feb 24, 2020 Feb 24, 2020
In Response To Ashutosh_Mishra

I managed to fix the problem by uninstalling Illustrator and them re installing it. After this the problem went away on Bridge. This whole issue arose as soon as I updated my mac today so I guess it is Apples fault? Something for you guys to look into I think..

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Ashutosh_Mishra
LEGEND ,
Feb 24, 2020 Feb 24, 2020
In Response To TomAndrewBell

Glad to hear issue is now resolved. We'll definitely look into it. Feel free to reach out if you have any question or concern, we'll be happy to help. Thanks!

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Studio 14
New Here ,
Apr 05, 2020 Apr 05, 2020
In Response To Rick Bloker

now problem-solve thanks for support 

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