Arrow keys, delete key and batch rename do not work in bridge cc

[wha234]

After a hard drive crash, I had to redownload Adobe Bridge.  I am in OSx 10.12.3. Now my arrows keys do not work to move from image to image, I cannot delete without dragging an image to the trash and I can't batch rename. I've basically lost so much of the functionality of Bridge. Any clues as to what is going on??

[Sahil.Chawla]

Hi Wha,

Try resetting the preferences of Bridge: -

Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

Regards,

Sahil

[wha234]

I just tried that and I still cannot use any of my arrow keys, delete keys, etc in Bridge. Can only control with the mouse which is pretty inefficient.

[Sahil.Chawla]

May I know which version of Bridge are you using?

[wha234]

I am working in Adobe Bridge CC 2015-- release 6.3.1.186. Had no issues before my hard drive crash. New hard drive, reinstalled Bridge and now can't navigate unless with mouse.

[Sahil.Chawla · Accepted solution]

Try updating your Bridge to Version CC 2017.

[wha234]

Ahhhh!! I was in my creative cloud dashboard and had thought I was all updated, but didn't realize after the hard drive crash that I was stuck in CC 2015 despite having installed CC 2017 as well! I opened Bridge up in 2017 and my keys work again. Thank you!

[Sahil.Chawla]

I'm glad you got it working! Feel free to reach out to us for any future queries!

[davidc121363]

Hello I have this same problem. I have Adobe bridge cc 2017 and my arrow keys aren't working and cannot delete. I have tried to press command option shift but nothing happens. Any help??

[John R. Hartman]

Since installing Bridge 2017 (v.7.0.0.93), my arrow keys will not navigate between thumbnails in the Bridge content window. Command-O does not open the file in Photoshop, either. This has not happened prior to this version of Bridge. I have reset the preferences to their defaults and purged all the cache files.

Hope you can help—this is annoying.

Mac OSX High Sierra 10.13.2 running on an iMac Retina.

[Abhishek.Seth]

Dear Users,

Request you to install Bridge CC 2017 again or upgrade to Bridge CC 2018 (8.0.1.282)

Please let us know if you face any issues.

Regards,

Abhishek Seth.