Assigning labels working intermittently

Report · Apr 14, 2024

About a week ago, assigning labels started working only intermittently. Whether I use a keyboard shortcut OR right click on the image to assign a label. I tried uninstalling, installing previous versions, removing my cache and preferences, and nothing solves it. This problem is there no matter what kind of image I select--JPEG or TIFF--and where it is located. Crazy that this kind of bug is unresolved. Has anyone been able to fix it? When I called the tech support line and selected "help with another program," the phone system hung up on me because it said no help was available. Insane. Any help appreciated. Thanks!

Sonoma 14.3.1

Bridge 14.0.3.200

All the folders have the correct access permissions

Report · Apr 18, 2024

Hi @dscoob,

Thanks for your feedback.

Could you please share the following details about the issue:

Are you trying to apply label on Single or multiples file?
Your files are on local drive or network drive

Please share the screen recording of the issue at sharewithbr@adobe.com and mentioned this thread.

Thanks,
Bridge Team