Batch rename still crashes in Adobe Bridge 14.0.1

[ttoomuch]

I was so happy that this version did seem to fix the batch rename bug, but NO.

It only works once at the opening of a clean untouched folder.

If I do use Camera Raw to change the raw photo files and, after that, I try to batch rename the whole or part of it (even only 2), the process gets stuck at 0% and have to cancel it. But then the file has a temporal rename added at its beginning and I have to fix this manually from the finder.

This part is complicated as Raw files have their .xmp attached file with the Camera Raw modifications and also the .acr files if there are masks. ("AdobeBridgeBatchRenameTempxxNameOfTheFile.RAWextension" + "AdobeBridgeBatchRenameTempxxNameOfTheFile.xmp" + "AdobeBridgeBatchRenameTempxxNameOfTheFile.acr")

Also, that's the reason why I can not batch rename in the finder.

Any solution?

MacOS Ventura 13.6.1 Macbookpro intel 2019

[Stephen_A_Marsh]

@ttoomuch 

As a work-around, custom scripts can batch rename, however, clear exact sample filenames for the input and output would be required. There are also renaming methods using command line tools.

You may need to rename 3 times for each file extension, which shouldn't be too painful, but this all depends on the naming pattern.

Happy to help, but I have to understand the original and new filenames to test. Can you post a screenshot of the Batch Rename setup in use? Can you show the filename examples, both before and after for say 3 images?

[ttoomuch]

Thanks for your suggestion Steven, but actually my issue should be fixed in Bridge. The point is that I have to re-order my files often, I see that visually. For example, I move file number 6 between 3 and 4. In Bridge I just slide it and then batch rename these 3 files to have them with a new ordered number. This can´t be done in finder when I move more tan one...

[Rahul Saraogi · Accepted solution]

Hello @ttoomuch 

Thank you for reaching out to us and apologies for the inconvenience caused. To better investigate the issue, could you please share the following information:

1. Batch rename settings file which you are using to rename the files. You can find the file here ->  /Users/<username>/Library/Application Support/Adobe/Bridge 2024/Batch Rename Settings

2. Type and number of files on which you are facing the issue

3. Starting which version of Bridge you start facing this issue?

We might reach out to you for further information, but it would be helpful if you can share the asked details here or with sharewithbr@adobe.com

Thanks,

Bridge team

[ttoomuch]

Hi Rahul, thanks for reaching me up,

1): actually, following the path I get to an "Adobe Bridge 2021" folder not "Bridge 2024" I guess because of maintaining my preferences in the app updates.

Into the "Batch Rename Settings" there´s a file called "!!Last.setting" that I can not attach here because of the file format uploading limitations. I will send it to you by mail

2): I mainly use Bridge as a photography visualizer and camera Raw access to process my pictures. As a wedding photographer, I reorganize and rename the files several times. I organize the job, select and discard, and reorganize for my client to have smooth navigation on the finalized selected pictures.

At first, without any action made on the downloaded pictures, there's no problem renaming those. (download name b.e.: _UZD3098 renamed to Lily&FrankWedding+number)

The problems start normally at the second step, reorganizing in subfolders and after using camera raw that add .xmp and .acr files to the original raw file, in this case, canon Camera extension .CR2 and .CR3

It can be renaming two files or 250, sometimes it works, sometimes in part and sometimes not at all. I usually have to cancel the process that remains stuck at the same percentage. Afterwards, I found the files with the "AdobeBridgeBatchRenameTempxx" added in front and I had to correct it manually.

3): it did start with the 13 version

Thanks for your help, looking forward to reading you.

Best regards

[Rahul Saraogi]

Hello @ttoomuch 

Thank you for sharing the details. We have received your email and investigating the use case you described. We might reach out to you to get more information, if needed.

Thanks,

Bridge Team

[ttoomuch]

Hi Rahul,

to try to go a little further and give you more precise info, I made a couple more tests.

1): I did put a new small quantity of .CR2 .CR3 .xmp and .acr files in a folder and started from scratch. The first rename went well, then I moved the order of some files in the "Lightbox" view and tried to rename them again. Then it stopped the process and got stuck at 13%. I cancelled after waiting for a while. I closed the app, opened it again and tried to rename it again. This time it got stuck at 0% as mentioned in my first post. This test was made on my hard drive and in this case no "AdobeBridgeBatchRenameTempxx" got added.

2): If it helps, all the previous problems and tests were made on my wedding pictures dedicated external hard drive (5T LaCie) on which there are also my Time Machine backup files. One folder can have easily between 300 and 1.200 files  (.CR2 and .CR3, plus their .xmp and .acr ones)

3): I have an older macbook with macOS Mojave and Bridge 11, I did the test there without any problems.

4): when opening a folder with that older Mac, the file counting with stars and colors classifications and other filters, appear almost instantly but in my newest one with MacOs Ventura, Bridge 14 and External HD it takes quite a while to show everything every time I open one folder or go back to the previous folder (these infos are normally in the cache, isn't it?). Test with the same folder: 1,026 .CR2 and CR3 files plus their 1,026 .xmp add on. To show the filter count on the old macbook-Mojave-Bridge11 less than 10sec. To show it with my 2019 macbookpro-Ventura-Bridge14, on my internal HD 36 sec, on my external 5Tb LaCie 1minute 50 secs.

5): Access to this 5Tb HD is quite slow even with the finder (even though the HD is quite new, less than one year)

6): When changing a folder name or changing its location in the finder or unmounting the HD, the Bridge app shows an "Error" message and closes, which didn't happen before the problems.

7): just in case, before all the tests, I de-installed Bridge and reinstalled it with no changes.

8): In my OS preferences I gave "total access to disc" to Bridge (And Photoshop) Suggested by a colleague of yours for a previous problem accessing files when I upgraded to Ventura some months ago.

[Rahul Saraogi]

Hello @ttoomuch 

Thank you for taking out time and sharing the important infomation. We are looking into the issue and will share an update.

Thanks,

Bridge Team

[ttoomuch]

Hi Rahul,

as meanwhile you work on the issue I keep on using the app, I made a couple more tests. Here´s what came out of it: The xmp files are created when categorizing the files. This was made by choosing the pictures on my old computer with the 11th Bridge version by my workmate. After I did try to batch rename several times in the same folder on this computer without any problem. All the files are on an external HD we both use to work on the same files. When I start working on the categorized files inn my computer and batch rename for the first time it works normally, but somehow it creates the bug that doesn't allow me to rename these a second time. When I try, whatever the quantity and the way it is done, Bride gets stuck as explained. But, if I take back the HD to the old computer I still can rename these "bugged files". That means that they are not seen as corrupted by the 11th Bridge version on Mojave. It also means that Camera Raw is not involved in the bug as this test was made only by categorizing the files (stars and colors) under Bridge and not using Camera Raw.

Hope it helps.

Kind regards

Thierry

[Rahul Saraogi]

Hello @ttoomuch 

We really appreciate all your inputs and your help/inputs for debugging the issue. We are able to reproduce the exact issue in one of the scenario but with a minor different setting than the file which you have shared earlier. We are still trying to reproduce it with the file which you have shared. We are working on the issue and will share an update.

Thanks,

Bridge Team

[ttoomuch]

Hi again, not sure this is a related bug, but just in case: whenever I unmount an external drive having Bridge open, I get a "there is an error" message and Bridge closes.

Cheers

[ttoomuch]

Hi Rahul, first I hope you had a great winter holiday and a good beginning to the new year.

I was wondering if there's any news about this issue. It´s been a while now since our last contact, is there a new Bridge version foreseen fixing this bug?

Thanks for your support.

Kind regards

[ttoomuch · Accepted solution]

Hi again, Rahul.

Good news! I did re-install my OS from scratch, not using migration help, but re-installing manually all the apps on a clean OS. This did solve the batch rename issue.

Best regards

[Wild-Zebra]

I am experiencing this exact same issue. The batch rename process goes to 91% and then crashes, leaving a few files with the "AdobeBridgeBatchRenameTempxxNameOfTheFile" file name. Re-installing OSX seems a bit extreme as a solution. Is there an update on why this happens or any other way to resolve it without re-installing the operating system? Thanks.