Bridge metadata input areas not expanding

Report · Sep 10, 2020

Hi, Using Bridge 10.1.1.166

Im am fed up of the metadata area not expanding when i enter info, ie keywords.
So often i can't see what im typing becuase the area doesnt open up or i cant see all the info ive typed in.

Im not typing in millions of words, or descriptions, just 30-50 words etc.

It is now so annoying, and its been like it for weeks and weeks.

Anyone else?

Report · Sep 10, 2020

Works just fine here.

Try resetting your preference.

If not, uninstall and reinstall.

Report · Sep 10, 2020

if i do what you did, type loads of characters continusly, then mines fine too.
Do you actually use the metadata regularly or you just did a test?

Some more info. It works fine if all the keywords are done in one go, but go to another image, then back to the one your were adding keywords to, and go to add some more, then i cant see the bottom row, ie the last ones i typed.

Report · Sep 10, 2020

Yes I just did a test.

Most of my keywords are probably not as extensive as yours maybe.

Everything works fine. Text shifts down.

This maybe a issue with your OS and Bridge.

But I am not seeing any issues inserting text into the keywords box.

Maybe somebody else has experienced, but I have not seen this reported on the forums.

Shifting back and forth between images adding keyword info manually works as it should.

I click on the box and add text the box expands. hit apply, go to next image edit metata data , hit apply, go back text window shows all text.

Report · Sep 10, 2020

thanks for confirming.

If i reset prefs im not sure what i'll lose.

Same as if i uninstall ./ reinstall

Report · Sep 10, 2020

Heres what happens.

Ive added keywords one to fifteen (comma seperated)

1st screenshot is when i typed them in , 2nd screenshot is when ive gone onto another image, then gone back to the 1st image and clicked in the keyword box. You see i cant see the bottom line, so adding words is a pain.

Report · Sep 10, 2020

Does hitting F 5 fix it?

Your not getting the benefit of a screen refresh.

Report · Sep 10, 2020

that didnt help

Report · Sep 10, 2020

Not sure what to tell you.

Bridge installs are always a crap shoot due permssions issues that occur with the Windows registry, or MAC OS permission requirements. Not always Bridges fault.

Any chance you can check the data on a different machine.

Maybe post a image with the metadata added?

At least I can check it with my copy of Bridge.

Report · Sep 10, 2020

Are you running the same version on a mac? 10 .1.1.166

if theres not a general issue, then ive no doubt a reinstall might fix it. its just a hassle i dont need.

I dont know what an uninstall and reinstall problems are going to happen, or what setup ive lost.

Is there an adobe support email address? its not like im not paying for this.

Report · Sep 10, 2020

Adobe support sorted it for me. Its actually SUPPOSED to work like this, and you are supposed to press the 'pencil' icon to see ALL text in a field. A step backwards, wonderful.

And theres no UNDO button for when i accidently delete some data. What programme these days has no UNDO.

Report · Sep 10, 2020

Support got me to use the "Run the Adobe CC Cleaner Tool"

https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

Which is good info, but as i said, ultimately, it wasnt broken and it was designed to work like this.

I dont understand how i can hide the cursor on the bottom line, is in anyway a correct UI functionality, but heyho, ive wasted enough time already on this.

And this was ater a live remote session so support could actually see and try the UI im using.