Bridge ratings and file names not showing on filmstrip since 6/25 update

[lincgreg]

Hi everyone,

I hope you can help on an issue I can't seem to solve. I updated Bridge yesterday to 15.1.0.635. Since then all of my file ratings, file names have disappeared from the filmstrip panel. The rating and filename appear in the preview window; if files are stacked in the filmstrip the file name, rating and label show on each file in the stack; Files that have been given a label will show the label and rating only and not the file name in the filmstrip; all other files with just file names and a rating don't show the information. I have purged the cache and I can confirm that thumbnails only is not enabled. 

I am stumped and hope that someone here has an answer to this issue or is it a bug in the update?

Any advice gratefully received, many thanks.

[gary_sc]

Hi, @lincgreg, off the top of my head, there are two things that can cause this.

Most common is that you've set your display to show only thumbnails. On the bottom right corner of the Content Panel, you'll see this:

 Uncheck that if it's checked. 

If your Content Panel is narrow, then it will be a dropdown option:

 

Alternatively, it can be the size of your thumbnails.

Here, I am showing larger thumbnails. Note how everything can be seen.

Here, I've made the thumbnails smaller. Note that the labels are still seen, but the ratings are reduced to a single star, and the number of stars is provided.

Finally, at its smallest size, nothing is shown.

 

So, which one of these was the culprit?

 

[lincgreg]

Thanks Gary - thumbnails only is disabled and I have tried increasing the window to show the information and it makes no difference. Do you have any other thoughts?

[gary_sc]

Oh my, can you share a screenshot?

One other quick thought: reset your preferences.

Quit Bridge if Open. Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge, BUT KEEP your fingers on those keys until you see a window pop up. From the window, the options are: “Reset Preferences" and "Purge All Local Cache Files.” In your case, check both of them.

[lincgreg]

Hi Gary 

Here's a screenshot of the issue.

If I reset my preferences I lose all of my settings so I need to run through them to jot them down and then I'll get back to you tomorrow.

Thank you for all of your help on this 😊

[gary_sc]

Looking at your screenshot, I see the left two images show names and all, and the right two images do not appear to display the bottom of the image, let alone the name, label, and rating.

The images on the left are .tif files, and (according to the Preview window), the selected one is a JPG. Is this issue limited to JPG images, or is it affecting other formats as well?

Thanks for the screenshot.

[lincgreg]

Hi Gary

In answer to your question no it's applying to all files Raw, tif and jpeg. I did purge my cache yesterday and now I've found that all of my smart collections had lost most of the images within them. So I've just opened up all the files individually and now the smart collections are ok.

My next question is...before I reset preferences I understand that there is a likelihood that smart collections will again be lost if the files are on an external drive - which mine are. Is it a better option to somehow uninstall bridge and then reinstall? I'm sorry but I'm not brilliant with technology so bear with me on this one! 

[gary_sc]

I'm really sorry but I'm at an all day conference and cannot help you today. If no one else pops in I'll see what I can do tomorrow. 

again sorry 

Gary 

[lincgreg]

Thats ok Gary - enjoy your conference and I'll take a look tomorrow 😊

[lincgreg]

Well I reset preferences and the ratings, file names and labels all appeared on all files but I'm still having fun with my smart collections. Unless I open all the folders Bridge doesn't include all files...and it changes it at it's own whim!

For example yesterday I had 110 files keyworded Window and today there were just 73. I had to go through files I recalled that I knew hadn't been included and by just opening them the files appeared in the smart collection. Does anyone know a fix for this? This is the first time I've had this problem on an update.🙄