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Bridge will not display thumbnails for H.264 and .mov

New Here ,
Dec 05, 2021 Dec 05, 2021

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Bridge stopped displaying thumbnails for .mp4_H.264 and .mov But ~ Will display .mp4_H.265

Worked great up to a about a week ago.

 

I have cleared cache - Updated Computer - etc- Read all the fourms and tried most of the fixes - Still not working - What am I missing?

Please Help.

 

Bridge Version 12.0.0.234 on a Mac 10.15.7

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Bug , Problem or error

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Adobe Employee ,
Dec 25, 2021 Dec 25, 2021

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Hi there,

Sorry to hear about this. Please go to Bridge's Preferences > Advanced and enable "Use Software Rendering", let us know if it helps.

Regards,
Sahil

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New Here ,
Dec 26, 2021 Dec 26, 2021

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good morning - It doesnt help at all - the only video thumbnails I can see we ones the are codec - H.265 - 

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New Here ,
Jan 06, 2022 Jan 06, 2022

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Doesnt Help at all - Anything else I could try?

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New Here ,
May 30, 2022 May 30, 2022

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I have the same problem and this solution doesn't work

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