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Bridge wont generate thumbnails for 4k .mov files

Community Beginner ,
Jan 28, 2021 Jan 28, 2021

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I am having an issue using bridge where it wont generate thumbnails for 4k .mov files. They display just fine in Windows Explorer, so this is definatly an issue with Bridge.

Bridge is fully up to date, and I have already tried many other suggestions including:
Purging the cache
Ticking/unticking 'Generate Monitor Sized Previews'

Ticking/unticking 'use softeware rendering'
Changing the 'do not preocess files larger than X mb' value
Trying an older version of Bridge

Any other suggestions greatfully recieved!

Edition Windows 10 Pro
Version 20H2
Installed on ‎11/‎12/‎2020
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0


TOPICS
Bug , Performance , Problem or error

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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Hi @Steve5C12 

Thanks for your feedback.
Could you share the following details about the issue:

  • Bridge version
  • Is the issue specific to a particular mov file or all the mov files?
  • Are all other video file formats working fine?
  • Can user share the Bridge logs at :  
    • Bridge logs, you can find Bridge log file “BridgeLog.log” at:
      • WIN - %appdata%\Roaming\Adobe\Bridge 2021

If possible, could you please share the sample file/files and logs on which you are observing the issue at sharewithbr@adobe.com

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New Here ,
Jul 19, 2021 Jul 19, 2021

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hi support

 

I have the same issue when trying to preview MOV files in Br. Dont see a thumbnail either.

Any fix on this please?

 

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New Here ,
Nov 06, 2021 Nov 06, 2021

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I have the same problem. Use the Bridge Vers. 2022 and .mov files are not displayed thumbnails and also not played. Is highly frustrating as I pay a lot of money monthly for this software. When will there be a solution for this?

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New Here ,
Nov 22, 2021 Nov 22, 2021

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The same issue here.

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New Here ,
Dec 22, 2021 Dec 22, 2021

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I just got off the phone with Adobe. They said that it is because of the files created on an iphone, they are encrypted and Bridge cannot read them....is it me or is Adobe starting to suck. 

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Contributor ,
Feb 06, 2022 Feb 06, 2022

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LATEST

I can't believe this has been reported so long ago and the issue still persist with no update from Adobe. @ankursingh10 I have also shared files in PR for testing and nothing. All codecs updated and .MOV and other iPhone files don't build thumbs but in Windows Explorer, they work fine.  

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