I am having an issue using bridge where it wont generate thumbnails for 4k .mov files. They display just fine in Windows Explorer, so this is definatly an issue with Bridge.
Bridge is fully up to date, and I have already tried many other suggestions including:
Purging the cache
Ticking/unticking 'Generate Monitor Sized Previews'
Ticking/unticking 'use softeware rendering'
Changing the 'do not preocess files larger than X mb' value
Trying an older version of Bridge
Any other suggestions greatfully recieved!
Edition Windows 10 Pro
Installed on 11/12/2020
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0
Thanks for your feedback.
Could you share the following details about the issue:
If possible, could you please share the sample file/files and logs on which you are observing the issue at firstname.lastname@example.org
I have the same issue when trying to preview MOV files in Br. Dont see a thumbnail either.
Any fix on this please?
I have the same problem. Use the Bridge Vers. 2022 and .mov files are not displayed thumbnails and also not played. Is highly frustrating as I pay a lot of money monthly for this software. When will there be a solution for this?
The same issue here.
I just got off the phone with Adobe. They said that it is because of the files created on an iphone, they are encrypted and Bridge cannot read them....is it me or is Adobe starting to suck.
I can't believe this has been reported so long ago and the issue still persist with no update from Adobe. @ankursingh10 I have also shared files in PR for testing and nothing. All codecs updated and .MOV and other iPhone files don't build thumbs but in Windows Explorer, they work fine.