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cannot see thumbnails

New Here ,
Dec 01, 2022 Dec 01, 2022

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Good day,

I wondered if someone could help.

I use adobe illustrator mainly alongside bridge most of the time.

I am also running the software "Onyx-Thrive" as a rip queue for wide-format printing.

I don't know if an update installed recently has caused my problem or if it's related to the Adobe updates.

But since then I am now unable to see the thumbnail preview or open any PDF files. I'm advised they are read-only. Can anyone help with this? I've uninstalled most of the Adobe suite I have installed and reinstalled it.

Illustrator appears to open the PDF's but Acrobat does not plus no thumbnails at all in Bridge.

Many thanks

Simon

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Artboard 1.png

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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<moved from using the community >

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Sorry, can you explain?

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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you posted in the wrong forum and i moved it.

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Ah, i thought that may be the case.  Thank you. I just thought I would double check.

Thank you 🙂 

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LEGEND ,
Dec 01, 2022 Dec 01, 2022

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Does preview open those pdfs? They show as 0 bytes which means no content.

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Thanks for your reply.
No. everything appears to suddenly show as 0kb. I've just logged in to my nass and everything is showing with above 0kb.

Do you think a re-mapping to the network drive may help this? I do suddenly have a hell of a lot of temp files?

thanks,

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New Here ,
Dec 01, 2022 Dec 01, 2022

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There appears to be a large quantity of files in a #recycle folder

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LEGEND ,
Dec 01, 2022 Dec 01, 2022

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I would find out what is going wrong with your storage.

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Thanks,
I'm trying to find out who has been logging on and deleting files.

I believe they are still in a recyle file on my Synology NAS but proving who it is between the time I left and the next day. Bride Cashing would not have effected this would it?

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LEGEND ,
Dec 02, 2022 Dec 02, 2022

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Caching does not delete anything. I'd make sure you don't have malware and check with Synology to see what they say.

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New Here ,
Dec 04, 2022 Dec 04, 2022

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Thank you for all your replies.

I don't know what happened but, I think everything is showing up again.
I just wondered I believe Bridge now has a "New Content" tab option, can we not "Open in new window"? or am I just missing the menu option? 

Thanks

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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That is correct; in this release, we can make multiple Content tabs to move things around and look at things but only in one window.

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New Here ,
Dec 06, 2022 Dec 06, 2022

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Thanks for your reply,

Oh, well that's a disappointment often use it when using multiple screens.

Thanks

Si

 

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