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Difficulty deleting .MOV files from Bridge when the files are previewed (Windows 11)

Explorer ,
Aug 16, 2022 Aug 16, 2022

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I'm having problems deleting .MOV files from Bridge v. 12.0.2.252.

The following sequence fails to delete .mov files:

  1. Open Bridge
  2. Preview a .mov file by double-clicking on it
  3. Close the preview window
  4. From Bridge click on the video’s thumbnail and hit the delete key
  5. The file disappears from Bridge.
  6. Open Files Explorer, navigate to the file’s former location and poof, it’s still there. Hit refresh in Explorer and it’s still there.
  7. From Bridge, search for the “deleted” file name and Bridge finds it! Double-click on it and it loads.
  8. Clear the Bridge search and return to the previous folder and blammo! The “deleted” file is back!

If you skip the preview step, deleting from Bridge works just fine.

I prefer to preview my videos before I delete them.

Thanks!

VLC Media player 3.0.16 is my default .mov player.

Windows 11 Home 10.022000 Build 22000

 

 

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Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

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Hi there,

 

Thanks for sharing the complete workflow in detail. We're here to help.

Where is the video file located, Internal or External memory? Did you try any troubleshooting steps so far?

Does this happen just with video, specifically .MOV files?

Reset Bridge preferences and see if it helps

  • Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears.
  • Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

 

 

Let us know how it goes.

Thanks,
Ranjisha
 

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