Error message: Issue with display driver

[mn45283122]

Hello,

whenever i start Adobe Bridge, i get this error message:

“Bridge has detected an issue with the display driver and disabled GPU rendering that uses the graphics hardware. Restart Bridge to get the best experience. Visit the manufacturer's website for the latest software.”

(Roughly translated)

I have two MacBook Pros with the exact same configuration (same model, same hardware specs, same OS version, same Adobe versions), but the error only appears on one of the two MacBooks. So my first thought was that there might be a hardware problem with one of the two MacBooks, but the Apple diagnostic tools says there are no problems.

What i tried so far:

• Updating Bridge to the latest version
• Reinstalling Bridge completely
• Run the Apple diagnostic tool: No errors

But the error persists. All other Adobe software that i'm using (Photoshop, Indesign, Illustrator, Lightroom) is working as expected.

My system specs (on both devices):

• MacBook Pro, 14", 2021
• Apple M1 Pro
• 16 GB RAM
• macOS Monterey 12.6.1
• Bridge Version: 13.0.1.583

[gary_sc]

I do not know if you've tried to rebuild Bridge's Preferences but it's worth a try:

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose select all of them.

If that doesn't work, please go to Northern Softworks (https://www.northernsoftworks.com/), and download Ventura Cache Cleaner. There is a free 10-day trial period. Run both the maintenance tab (select "All") and then go to the Cache option and select Medium Cleaning and select all of those options. 

Please let us know if either of those did any good.

[mn45283122]

Hello Gary,

i tried both but it didn't change anything.

[MicheleBelloniIGT]

I found the solution. On Mac M1/2/3 you need to install the Rosetta 2 app from Apple (for other software emulation). Don't ask me why but on all my machines now bridge has the hardware acceleration available and works flawlessly. Hope this can help.

[Cosmic Latte]

This is actually not a 'solution'. It's hard to believe that almost two years have passed and there's still no support for Native Apple Silicon.

[gary_sc]

Hi, @Cosmic Latte, what is your OS version, and which version of Bridge are you using?

Meanwhile, there is COMPLETE support for Native Apple Silicon. Always has been.

[Cosmic Latte]

Thank you for your response. My macOS version is 14.4.1, and the Bridge version is the latest 14.1.

Adobe's official solution is to use Rosetta 2 for translation. 

https://helpx.adobe.com/bridge/kb/apple-silicon-processor-support.html 

For security and performance reasons, I did not install Rosetta 2.

As a large company, Adobe shouldn't take so long without providing Apple Silicon native GPU rendering support.

[gary_sc]

Hi, @Cosmic Latte, first off, have you tried it? Since Bridge v. 13, it's scripted to take full advantage of Apple's Silicon system: https://helpx.adobe.com/uk/bridge/kb/bridge-for-apple-silicon.html#:~:text=Apple%20Silicon%20compati...

Second, I am curious since I do try to help folks on these boards; when I went to Apple's Studio (from my iMac), I had to use Rosetta 2. Any performance issues due to the translation were completely mitigated due to the speed of the M1 processor. So, I did not notice any obvious effects on performance. As far as security, I did find one article stating that if an intel bad guy is introduced to a Mac system via Rosetta, it can pass into the new system. However, further exploration has not found any evidence of this yet. Have you heard differently? Thanks for any information.

[gary_sc]

Oh, I forgot to add that, yes, the Photo downloaded is still Intel-based, but the easy way around that is to download the files via the Finder. As far as the GPU rendering, wow. That's completely wrong. I've had no issues with GPU rendering, and my Activity Monitor is not indicating that any Intel processor is working when using Bridge or ACR.

If you're curious, run the Activity Monitor and look at the column called "Kind." You might want to see if you're running Rosetta 2 without even knowing it. 

[Cosmic Latte]

Given my previous negative experiences with Rosetta 1 during Apple's transition from PPC to Intel X86 architecture — where I encountered issues like excessive fan noise, severe overheating, and unresponsive applications — I now prefer native binaries over relying on Rosetta 2 translation.

Have you ever used Bridge and Photoshop in a RAW workflow? Processing hundreds of 40+MB RAW files from an A7R3 camera can be extremely challenging, especially on mobile platforms. Notably, Capture One was an early adopter of hardware-accelerated rendering, which is both fast and power-efficient. This benefit is especially apparent on the MacBook Pro.

The real question now isn't whether we can complete the task, but rather how we can do it more efficiently.

Rosetta may serve as a temporary fix, but it's not a long-term solution. Especially considering that over three years have passed since the M1 chip was released, Bridge, as a premium software product, should not be delivering such a poor user experience.

[Lumigraphics]

Oh and don't even go there about how you use Bridge. I drive Adobe applications FAR beyond what you do, in a work setting, daily. Rosetta has nothing to do with any of the (many) problrems that Bridge has.

[Cosmic Latte]

You are overconfident.

[Lumigraphics]

Bridge is native for the M1. And Rosetta 2 is part of the operating system, I have no idea where the nonsense about not installing it came from but if you trust Apple with the rest of the system then why be worried about one component? That's just ridiculous.

[Cosmic Latte]

Please understand what I'm saying before you refute, the ridiculous one is you.

[Cosmic Latte]

Bridge is a native app but some of its components are not.

https://helpx.adobe.com/bridge/kb/apple-silicon-processor-support.html 

Please understand the situation before you start your ridiculous performance.

[Lumigraphics]

I'm not sure where you think you are going but if there are any Intel components running on M1, Rosetta 2 is required. Period.

[Cosmic Latte]

I am certainly aware that Rosetta 2 is a middle layer for running Intel binaries on the Apple Silicon.

What I'm saying is that without Rosetta 2, Bridge relies on software rendering (CPU) for RAW thumbnails, not fully utilizing Apple's Metal API, meaning there's no hardware acceleration.

With Rosetta 2 installed, it appears to engage in a form of translation, though I'm uncertain about the extent of hardware acceleration used. If you're not familiar with these details, I'd suggest researching more rather than making assumptions. CaptureOne, on the other hand, employs a more efficient and refined approach to hardware acceleration for rendering.

https://support.captureone.com/hc/en-us/articles/360002412798-What-does-Hardware-Acceleration-do-and... 

Please avoid pointing fingers or boasting about your experience until you are fully informed about the facts, it's arrogant.

[Lumigraphics]

Someone is arrogant alright but its not me. You need to stop ranting now.