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Error Message

New Here ,
Jan 03, 2022 Jan 03, 2022

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When I open Bride and try to open a folder I get an error message saying:  

The operation could not
be completed.
An unknown operating system error
has occurred.  

 

If I click ok the error just keeps popping up and I have to force quit the application.  It is only happening in one folder on my external hard drive but it is the folder I have to access most frequently!   Please help!  

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Problem or error

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Community Expert ,
Jan 03, 2022 Jan 03, 2022

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Hi Jonij,

 

What is your operating system (and what release) and where is the file located?

 

Thanks,

 

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New Here ,
Jan 03, 2022 Jan 03, 2022

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My computer is new (2020 version) imac operating on Monterey 12.1 The files are located on an external hard drive. It only seems to happen with one folder. Unfortunately it is the folder I access the most.

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Community Expert ,
Jan 03, 2022 Jan 03, 2022

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Hi Jonij,

 

OK, I had a suspicion, it's not Adobe's fault, it's Apple's way of protecting you. You need to give permission to Adobe to access external drives (and Desktops, etc.) This is how to do it (the photos here are not of Monterey but the process is still the same).

 

Let me know if this works:

Go to your System Preferences and select Security and Privacy (found in the top section). Now click on the Privacy setting (last tab). Now click on the lock on the bottom left and provide your Administrator code. Now select the Full Disk Access option and click on the "+" symbol. This will bring up the standard Mac Open window and let you add any application you want or need to have full access. Look for Bridge, select it, it will now appear in that window and make sure it's checked. Next, go to the Files and Folders option and do the same thing as above (although there's nothing to check, just add. Close everything down and see if that makes it all work.

Please let me know

[Note: these images are from an older OS, the process is the same.]

gary_sc_0-1641242972751.png

 

 

gary_sc_1-1641242972753.png

 

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