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Error while exporting images

New Here ,
Mar 30, 2023 Mar 30, 2023

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Hello, while trying to export CR3 raw images from camera in Bridge with the usual method of opening them in camera raw on bridge and saving,but bridge keeps showing an error - unable to process file - attaching a screenshot of the error message here for reference, Screenshot 2023-03-30 at 7.12.03 PM.png

I am not able to save important footage, any help would be appreciated. 

Here are the steps i already tried and DID NOT WORK - 

1. Quitting and restarting the app

2. Clearing cache

3. Updated m mac book AND bridge,light room and photoshop to the latest version

4. Exporting in Lightroom but the app showed the same message

5. Uninstalling and restalling bridge and lightroom

 

Thanks in advance,

Deep

 

TOPICS
Bug , Camera RAW , Image processor , Import and export , Problem or error

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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Have you given Bridge (or Lightroom/Lightroom Classic, for that matter) Apple's permission to access external drives?

 

This is an Apple thing, not an Adobe thing. Here are the instructions incase you need them. Note there are two versions here: pre Ventura and post Ventura.

 

This is not the fault of Adobe or anyone; this is Apple making sure that applications that have not been given permission to access areas of your computer cannot access those areas of your computer.

 

Go to your System Preferences and select Security and Privacy (found in the top section). Now click on the Privacy setting (last tab). Now click on the lock on the bottom left and provide your Administrator code. Now select the Full Disk Access option and click on the "+" symbol. This will bring up the standard Mac Open window and let you add any application you want or need to have full access. Look for Bridge, and select it; it will now appear in that window, and make sure it's checked. Next, go to the Files and Folders option and do the same thing as above (although there's nothing to check, just add. Close everything down and see if that makes it all work.

Please let me know

[Note: these images are from an older OS, the process is the same.]

gary_sc_0-1680285414301.png

 

 

gary_sc_1-1680285414301.png

 

 

Close everything up, and you should be good to go.

 

The Ventura Way

 

This sounds like you've not given Bridge permission for Apple's protection. Simply, this is an Apple protection issue, not Adobe's issue. The following was written for someone who needed (the same) help with Acrobat, just substitute Bridge and see if this solves the problem.

 

Go into the System Preferences and select the Privacy & Security tab on the left, then select the Accessibility tab top.

gary_sc_2-1680285414301.png

 

Now, click on the "+" button on the very bottom which will open a Finder's window into the Applications folder. Select Acrobat Pro. Be sure to slide the On/Off button to On (to the right). You may need to enter your administrator's password at some point. You also may need to quit Acrobat and reopen.

 

gary_sc_3-1680285414301.png

 

Please let us know if that works or not.

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