Issue with keywords saving in Bridge

Report · Jan 20, 2023

I've been having trouble with keywords saving in Bridge. When I select a keyword and click away, the keyword does not save. It does seem to work if I manually type the keyword into the file data. The files are from Google Drive but other people working on the same files don't seem to have this issue. I have tried accessing the files both offline with no luck. Any way I can fix this?

Report · Jan 20, 2023

You cannot reliably work on files in cloud storage. Bridge does not have cloud support. ONLY work on files that are on your local drives.

Report · Apr 27, 2023

Hi, I have the same issue, I put in keywords, click away and come back, keywords are gone.

It worked before, this change took place for no intelligeable reason.
All files are saved on a local drive. Any ideas?

Report · May 01, 2023

Hi @Dagmar5CC9 ,
Thanks for your feedback.
Could you share the following details about the issue:

Bridge version
System configuration
Is the issue specific to particular files/format?
Please share the sample file/files and screen recording on which you are observing the issue at sharewithbr@adobe.com

Thanks,
Bridge Team

Report · May 02, 2023

Thanks for reaching out.

Bridge 13.0.3.693 (most recent)

Ventura 13.2.1 on Mac Pro 2019 (3,2 GHz 16-Core Intel Xeon W)

Camera Sony Alpha 7IV .ARW file > psd color correction > output to .jpg

The images have already been submitted to various stock archives.

I think the issue is with this particular file format as I have used this workflow with hundreds of other photos and never had this issue. For comparison, I attached one generic image (tree cannopy) below > the issue: I cannot add/change metadata (headline, keywords, anything). The warning appears: ... Do you want to apply these metadata changes? ... > Apply. When I come back to the file, the changes are not saved.

Also I attached a second file (the chicken), where the issue does not occur > i.e. change of Metadata works normally.

The issue happened while I was working on the keywords, after I had added some keywords to one or two files already, ... just don't seem to see what had changed. Read and write permissions are enabled with both files.

Thanks.