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Losing Cursor after Spacebar Fullscreen view

Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Bug problem when moving through the different folders of file with the arrows of the keyboard.

 

TOPICS
Bug , Crash or freeze , Problem or error

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correct answers 1 Correct answer

Adobe Employee , Nov 24, 2022 Nov 24, 2022

Hi,

 

The mentioned issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


Thanks,
Bridge Team

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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Sorry, there is absolutely no information in your report. 

 

What is your OS (and what release)

I'm assuming you are using the most recent release of Bridge?

Can you elaborate on what the problem is? I failed my mind-reading examination.

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Community Beginner ,
Nov 02, 2022 Nov 02, 2022

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Sorry I forgot the details :

MacBook Pro 13-inch, M1, 2020, 1T, 16 G Ram

Mac OS X BigSur 11.7

Bridge 13.0.0.562

 

When I use Bridge normaly, looking at the picture/files in a folder, I select one and use the space bar to have a view in full screen, than i use the arrows on the keyboard to see the next images... and when I use again the space bar, going back to the brige normal view, the cursor has disapear. Not possible to see where is the mouse cursor to click somewhere.

If I go to on another application, the cusror is back, I use it, and when I go back to Bridge sometimes the cursor is back too, sometimes not, I have to switch mutiple times to see it appear.

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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I edited the title for clarity. thank you for the detailed explanation.

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Adobe Employee ,
Nov 24, 2022 Nov 24, 2022

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Hi,

 

The mentioned issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


Thanks,
Bridge Team

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Participant ,
Dec 13, 2022 Dec 13, 2022

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Today I installed the latest version of Bridge (v13.0.1) to see if the disappearing cursor problem was fixed. The problem is still there if I move through several images in full screen mode.

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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Hi, could you record the screen, does all file give the issue, or only png, etc?

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Participant ,
Dec 13, 2022 Dec 13, 2022

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Hi PECourtejoie , By "record" do you mean a scrrengrab image or a video?

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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I'm wondering if a video could give some hints, to show when it happens, after a few seconds, immediately, etc.

Is any other app running?

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Adobe Employee ,
Dec 14, 2022 Dec 14, 2022

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Hello,

 

The team is currently investigating the mouse cursor disappearing issue. It would be helpful if you can share the steps you are performing if you are using a multi-monitor setup and screen recording.

 

Thanks,

Bridge Team

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Participant ,
Dec 14, 2022 Dec 14, 2022

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 No siempre sigue el mismo patrón. Unas veces desaparece cuando ves imagenes a pantalla completa , otras veces cuando haces una selección con estrellas/colores , otras tan solo por pasar imagenes en la "tira de diapositivas"....

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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Gracias, could you answer Rahul, @Lacanilladigital ? do you have multiple screens? Is it well Br 13.0.1.583?

Are you on a Mac, (M1 processor or Intel?) a PC? What kind of files are you viewing?

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Participant ,
Dec 15, 2022 Dec 15, 2022

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Hi PECourteoie , 

Si , trabajo con 2 pantallas.

PC. AMD 7950- 64GB RAM

Estoy viendo Raws y Jpegs.

 

Saludos!

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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Hola again, if  you have photoshop installed, please post the contents of Photoshop's Help>System Info... menu, so that we get to know way more info such as the date of the GPU driver, etc.
If your post disappears, do not repost it, as it might need to be approved by a moderator. As an alternative you can save it to a .txt file on your computer and attach it on your answer via the forum. (attachments do not post from e-mail) 

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Participant ,
Dec 15, 2022 Dec 15, 2022

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Voy a probar con un copia y pega.

 

Versión de Adobe Photoshop: 24.1.0 20221206.r.166 be4691b x64
Número de inicios: 334
Sistema operativo: Windows 10 64 bits
Versión: 10 10.0.19044.2251
Arquitectura del sistema: AMD Familia CPU:15, Modelo:1, Versión:2 con MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading
Cantidad de procesadores físicos: 12
Cantidad de procesadores lógicos: 24
Vel. del procesador: 4691 MHz
Memoria incorporada: 64663 MB
Memoria libre: 52727 MB
Memoria disponible para Photoshop: 50706 MB
Memoria usada por Photoshop: 89 %
Controlador de bloqueo: Adobe
DCX Version: 6.15.3
SAM SDK Version: 2.0.0-main.1564
ACP.local Status:
- SDK Version: 2.11.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.0.0.43
- Min Core Sync Required: 4.3.66.28
Versión de SDK de cliente de edición en directo: 3.91.3
Credenciales de contenido no está disponible
Lienzo Manta: Habilitado.
Capas de alias: Deshabilitado.
Paleta de teclas modificadoras: Deshabilitado.
Highbeam: Habilitado.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Tamaño de azulejos de la imagen: 1028K
Niveles de caché de imagen: 8
Vista previa de fuentes: Medio
Versión de HarfBuzz: 4.3.0
TextEngine: Motor de texto unificado
======= GPU
API nativa estable: Verdadero
API OpenGL estable: Verdadero
API OpenCL estable: Verdadero
Renderizador D3D12Warp: Falso
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA Quadro P4000
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,473 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Pantalla: 1
Mostrar límites: superior= 0, izquierdo= 0, inferior= 1200, derecho= 1920
Pantalla: 2
Mostrar límites: superior= 0, izquierdo= 1920, inferior= 1200, derecho= 3840
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

 

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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Holà, please post everything, cut at the long list of plugins

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Participant ,
Dec 16, 2022 Dec 16, 2022

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.

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Participant ,
Dec 16, 2022 Dec 16, 2022

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.,,

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