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Photo Downloader Showing Funky Previews in EOS Digital#1 Files

Community Beginner ,
Nov 09, 2022 Nov 09, 2022

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Has anyone experienced this?

When I import images from my EOS R + SanDisk 256 Extreme Pro cards 170MB, I am getting strange previews in the EOS Digital#1 File - they appear corrupt (downloading fine) but when I open the Digital #2 files they appear fine/download fine.

+ I just updated to CC2023 (+mac OS Ventura 13.0) -

+ This has happened with two different cards (same Canon EOS R camera).

 

Any help would be appreciated!

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Import and export , Performance

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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Ventura was released after the latest CC builds. There are known issues yet to be resolved.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-ventura.html

https://helpx.adobe.com/bridge/kb/bridge-and-macos-ventura.html

 

 

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Community Beginner ,
Nov 13, 2022 Nov 13, 2022

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Thanks for the link Kevin - I am running on Bridge v13.0.  I'll reach out to Canon next.

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Community Beginner ,
Nov 13, 2022 Nov 13, 2022

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Thinking this is the result of the recently updated photo downloader.

Images on SanDisk card are fine when opening on computer, not a camera isue.

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New Here ,
Nov 13, 2022 Nov 13, 2022

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yes- exact same thing!!! digital #1 appears corrupt and only shows a handful of images. but if you go to digital #2 in photo downlaoder then all files are there and appear normal. 

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