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Problem with Bridge opening

New Here ,
Nov 18, 2023 Nov 18, 2023

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Hello guys, since two months I encountered problems opening Bridge. I followed all the steps I found on Adobe support. I have a Mac with M1 chip and MacOs Ventura 13.5, Java 1.8, Safari 16.6, Bridge is updated to the latest version available (2024). I don't know what to do, can you help me?

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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Hello,

 

Thank you for reaching out to us. To better investigate the issue, could you please share the ofllowing information

 

1. Are you still facing this issue?

2. Are you connected to the internet while opening Bridge?
3. At the time you are facing this issue, are you also facing the same when opening other Bridge apps like Creative Cloud Desktop?

4. Are you facing similar issue with older versions of Bridge and since when you start getting this error?

5. Please collect the logs using Adobe Log Collector tool

6. In addition to the logs generated by Adobe Log Collector tool, please share the following Bridge specific settings

  • Windows location
    • Appdata - C:\Users\<username>\AppData\Roaming\Adobe\Bridge 2024 (all the content in this folder)
    • Registry entry - Computer\HKEY_CURRENT_USER\Software\Adobe\Bridge 2024
  • Mac location
    • Appdata - /Users/<username>/Library/Application Support/Adobe/Bridge 2024 (all the content in this folder)
    • Registry entry -  /Users/<username>/Library/Preferences/com.adobe.bridge14.plist

 

We might reach out to you to get more information. But to start with, it would be helpful if you can share the asked details at sharewithbr@adobe.com

 

Thanks,

Bridge Team

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