Star Rating images is not working

[Maggie26811090460j]

I'm unable to star rate images. No matter how I try to rate them whether using the keyboard shortcut or the Label menu. All it does when I rate the image there is a quick flash of text (Writing metadata to C8576584.CR2) and no rating is applied. I was able to clear cache and the rating showed up, then I wanted to change the rating and it doesn't work again and it doesn't work on other images either. 

[gary_sc]

What is your OS (and what release)?

What release of Bridge are you using?

Where are the files you're having issues with located (on your computer's hard drive, external drive, where)?

[Maggie26811090460j]

OSX: Ventura 13.3.1

Bridge: 13.0.3.693

The files are located on my internal drive, I have given Bridge all the permissions to the disk. I set all read and write access at the folder level.

[gary_sc]

OK, good. You are ahead of me.

Now, can you go to the Tools (menu) -> Cache -> Purge cache for folder (name of folder) and do that?

Does that help?

[Maggie26811090460j]

Yes, I forgot to mention that I also purged cache, and what that does is it displays the correct rating but then when I rate the next photo it doesn't work again. So then I purge the cache again and the rating for that photo shows up and so on. Certainly, I should not have to do that.

[gary_sc]

Hmmm, OK, thanks.

Let’s try rebuilding the prefs:

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

[Maggie26811090460j]

OK, I reset preferences and the problem is still there.

[lflegg]

same here

[Maggie26811090460j]

Anybody else has any clues?  This is a really ennoying issue.

[Abu25]

Hi @Maggie26811090460j  ,
Thanks for your feedback.
Could you share the following details about the issue:

Is the issue specific to particular files/format?
Please share the sample file/files and screen recording on which you are observing the issue at sharewithbr@adobe.com

Thanks,
Bridge Team

[Maggie26811090460j]

Hi @Abu25 

The format is Canon Raw CR2. I just tried to do star rating on a jpg and it works fine.

Here is a video on what's happening.

Star Rating 

[tamarac93042996]

SOOO frusterating, spent hours rating shoots, and next day they are GONE!  images are .cr2 and now I am unablt to even click on a rating to rate! What is up??? Done everything suggested and nothing works. Running Sonoma 14.5. Please help