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Unable to install "Custom metadata Panel for Adobe Bridge" Extension

New Here ,
Apr 28, 2020

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My creative cloud App shows "Custom metadata Panel for Adobe Bridge" Extension as acquired but from Adobe bridge, i can't see or add it to my Adobe Bridge.

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Unable to install "Custom metadata Panel for Adobe Bridge" Extension

New Here ,
Apr 28, 2020

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My creative cloud App shows "Custom metadata Panel for Adobe Bridge" Extension as acquired but from Adobe bridge, i can't see or add it to my Adobe Bridge.

Topics

Download and install

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895

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Adobe Employee ,
Apr 28, 2020

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Hi there,

Sorry to hear that the Custom Metadata panel is not getting installed in Adobe Bridge, could you please make sure that the Creative Cloud Desktop app is running on the computer and you're signed into it using your Adobe credentials?

 

Alternatively, you may download and install the panel manually. Please check this link to know the steps: https://exchange.adobe.com/creativecloud/install-instructions.103752.html

Let us know how it goes.

Regards,
Sahil

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New Here ,
Apr 28, 2020

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Hi Sahil,

Thanks a lot for responding to my issue. Yes, I was signed into Creative Cloud Desktop app and was open. It even shows that "Custom metadata Panel for Adobe Bridge" Extension as acquired but still it doesn't show up in my Adobe Bridge. When I downloaded the extension and install it using Anastasiy extension manager, I get error message "license is damanged". Please guide how to proceed forward.

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Adobe Employee ,
May 04, 2020

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Sorry to hear about the License is damaged error, did you download and save the extension locally? It seems to be installing without any error at my end. Please see below:
custom.gif

 

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New Here ,
May 04, 2020

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Yes. My other colleagues are able to install the plugin but I am having issues. Any help would be highly appreciated.

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Adobe Employee ,
May 04, 2020

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Could you please share a full screenshot of the error you're getting?

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Adobe Community Professional ,
May 23, 2020

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Hello, please give your OS, its version, the bridge version you have, if you restarted, etc.

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