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6

Can't access my files!

Community Beginner ,
Sep 05, 2025 Sep 05, 2025

I have Adobe Express through work and a personal subscription. I can get into my work account just fine, but when I log into my personal account my files aren't there and I get the message:"Something went wrong - Please refresh Adobe Express." I have refreshed it, closed the browser, and restarted my computer and am still having this problem. I have a major project I need to finish tonight and would appreciate some support! My previous chat did not resolve the issue.

Bug Unresolved
TOPICS
Performance
284
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3 Comments
Community Beginner ,
Sep 05, 2025 Sep 05, 2025

This seems to be happening with LOTS of people. It's happening with me. I don't know how long it's been going on but it seems like a while, in which case, shameful that this isn't fixed already. 

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New Here ,
Sep 06, 2025 Sep 06, 2025

Same here and I have a deadline to meet... like please fix this already, I pay monthly for this service, I expect it to work

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Adobe Employee ,
Sep 08, 2025 Sep 08, 2025
LATEST

Hi Everyone!

Welcome to the Adobe Express Community!

 

A recent outage may have impacted your experience. The issue has been resolved, and services should now function as expected. Please let us know if everything is working well for you.

 

You can always check the current status here: https://adobe.ly/4m3LwfC

 

We appreciate your patience and support! 

Best!

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