"Something went wrong, Please try again later" while generating images/videos (Ray3)

[Talip Ayta�]

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do?

version - firefly image 4.0

platform - tahoma 26.01

[nico_4903]

Hi, I generated a video from and image using Ray in Firefly. The generation failed but still deducted the 1500 credits, I tried again thinking it will work, but deducted the credits again after it failed, what should I do? Now I have no credits left and are supposed to have 2500

 

[Sebahattin_G�r2548]

Hello Adobe Support,

I am writing to inform you about an issue I just experienced while using Firefly. The tool encountered an error during generation, but unfortunately, it deducted two credits from my account without producing a usable result.

Since these credits were consumed due to a technical problem and not successful usage, I kindly request a refund of the deducted credits back to my account.

Thank you for your support and assistance.

Best regards,
Sabahattin Gür

[RS Merrifield]

Everything I try to generate I get "something went wrong" response. Sometimes, if I go to history, then choose anything at all,  and then put in my prompt it will generate a few images before I start getting this message again. I only ever generate images of orchids. Nothing violent or naughty. Just orchids. My prompt today is "A purple cattleya orchid in a window". I am using a previously generated image as a composition reference no other settings. This has been going on for months. What am I paying for exactly? Firefly is broken. 

[J E L]

Hi @RS Merrifield, sorry to hear about the problem, it sounds frustrating, for sure. I put in your exact prompt and didn't have any difficulty, but, as you say, it works for a while, and then you start getting error messages. Maybe it has to do with your browser? Are you clearing the cache every so often? Maybe your credit usage is running low? I'm trying to think what else it could be. Did you check your firewall settings, especially Windows Defender Firewall, as it has been known to block Firefly? Are you using a VPN? It shouldn't matter, but you have to go through a process of elimination, as this error message is a local environment issue. Google Chrome or Microsoft Edge seem to work best; I use Brave without any issues. Also, try signing out of your Adobe account completely, then sign back in to refresh your authentication token. Let us know if any of this helps.

[Kartika Rawat]

Hi Sabahattin Gür!

Sorry about the issue. Are you still having an issue? Could you try generating without adding keyframes? 

Let us know.

Thanks,

^KR

[nico_4903]

Does anyone look at these?

[nico_4903]

I had the same, but no-one seems to be looking at the bug I logged...how do I get my credits back?

[nico_4903]

In my case I generated videos and it deducted 2500 credits but failed

[Alexandre_Miquelissa3793]

Firefly consumiu todos meus créditos, e gerou erro.

[tomil18926661]

Firelfy couldn't make a video but used 500 credits anyway. What can I do?

[Kartika Rawat]

Hi tomil18926661!

Sorry about the issue. Are you using a reference image for creating videos? If so, could you remove it and see if it brings any change? Also, please try it on another browser.

Let us know how it goes.

Thanks,
^KR

[Kartika Rawat]

Hi Alexandre_Miquelissa3793!

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned message.

Thanks.
^KR

[Kartika Rawat]

Hi all! Thanks for bringing this up. The product team has identified the race condition and is working on fixing it.

Thanks,

KR

[tomil18926661]

Hi. Thanks for an answering. I try when I have credits.

But how can I get those credits back?

[Will5C17]

Hey Kartika,

This occured to me as well using image to video generation.
"Something went wrong. Please try again later."

Used 3500 credits and it failed to generate my content.

[Talip Ayta�]

Thanks Kartika Rawat, I will be waiting for your reply.

[RITVARitis]

I was creating using Ray3 at 720p... start and end image to video-  two of the jobs went grate, then i hit generate and it showed me "something went wrong" clicked generate again "something went wrong"...  checked credit and despite i did not recive generated video i got charged credit... lost about 3k of cradit as one image is 500 credit... 
Even subscrived for more credit, spent it all and yet couldnt generate using Ray3.. it did my desired result.. others did not... 
Ended up with canceling subscriptions as why should i pay if i cant get out a simple one to other image evolve. Even more if i have a high chance i might not get the results yet get charged for it... 
First time disappointment with Adobe

[André26908440n5ds]

Olá, equipe do suporte Adobe,

Venho relatar que utilizei 1.250 créditos para gerar um vídeo utilizando o modelo Ray3 no Firefly, porém a geração apresentou erro e o vídeo não foi concluído. Mesmo assim, os créditos não foram estornados automaticamente.

Peço, por gentileza, que verifiquem esse caso e realizem o estorno dos créditos correspondentes à tentativa com falha.

Agradeço desde já pela atenção e aguardo retorno.

[Kartika Rawat]

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned reply.

Let us know if this helps.

Thanks,
^KR

[droopydog500]

Hello @RITVARitis,

Thank you for your message. I am sorry that you experienced this problem. Adobe has advised that they believe the cause of this has been identified and they are working to fix it.

My best,
    droopy