beta version 30.0 refuses to download and install in the creative cloud desktop app

[PixlPusher]

Keeps giving me these error messages..

Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 7 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 10.0.26200 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

For the record, the creative cloud app says version 30 "Works on this device"

Windows 11 Version 25H2

[MTSBob]

Can confirm the same here. Beta 30.0x refuses to install on Win 11 25H2 with an error about unmet system requirements. 

[mral5]

same!

[bjepstone]

I am having the same problem as well on Windows 11 Version 25H2 (26220.6690):

Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 7 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 10.0.26220 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

[Mass.Illusion]

I have the exact same problem installing Illustrator 30.0 Beta. Will not pass the OS Checksum. It seems Adobe isn't ready for latter Windows 11 24H2 - 25H2 versions.

Windows 11 Pro
Intel Core i9-14900K 6.3ghz
256gb Ram
NVIDIA RTX 4080

Exit Code: 190
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 7 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 10.0.26120 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

[Smriti Capoor]

Hello @PixlPusher , @Mass.Illusion , @bjepstone , @mral5 , @MTSBob thank you for raising and confirming this. I'll get this checked as soon as possible.

[Smriti Capoor]

A fix for this has been made and should be available in the next Beta build.

[PixlPusher]

I'm afraid I'm still getting the same error...

[urnman68]

I am also experiencing the issue and I have for about a week.  Same logs and same error message.  

[NOELIA38191682z574]

I'm also facing the same error. And in version 30.0.0 #91 it continues.

[NOELIA38191682z574]

Version 30.0.0#104, available today, continues to have the same error. Please, Adobe, resolve the issue 

[MTSBob]

@NOELIA38191682z574 #104 is working for me. I did to a full uninstall of the previous version prior to installing it.

[NOELIA38191682z574]

@MTSBob I couldn't continue without installing. How did you do a complete removal?

[NOELIA38191682z574]

@MTSBob I completely uninstalled all the remnants and even then when I installed it again it didn't work.

[Smriti Capoor]

Hello, I have raised this again with the team.

[Smriti Capoor]

Hello @NOELIA38191682z574 The team informed me that you are not on a supported OS for this MAX release. Please upgrade from Win 11 22H2, which is not a supported OS version anymore with the 30.0 release.

[Aurora98A2]

I'm having a similar problem. From the Apps screen, it tells me it's incompatible. Going into specifics, the message asks me for Windows 11 v23H2 or Windows 10 v22H2. However, when I check my operating system, I see that I already have Windows 11 Pro v22H2, so I'm confused...

[Smriti Capoor]

Hello @Aurora98A2 Windows 11 Pro v22H2 is not supported for MAX release.