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Known Participant
October 11, 2023

P: When browsing the History Panel, LrC 13.0 crashes on Windows

  • October 11, 2023
  • 22 replies
  • 4892 views

Panic!!!

Windows 11, quite powerful PC with dedicated GPU, i7 13th gen 32GB RAM.
I updated to LrC v13 and updated the catalog upon opening. Now if I import a NEW photo and go to the development module, LrC crashes. no problem with photos already imported.

This topic has been closed for replies.

22 replies

Rikk Flohr_Photography
Community Manager
Community Manager
October 12, 2023

@Giovanni Stoto 

I can see how you became confused. This thread contains many other threads, and the questions you are referring to were asked when those threads were distinct prior to their being merged.  If you read them all at once in a line, they might seem confusing to someone new to the forum. 

The Bug is marked Acknowledged (see right-hand column) and the team is working on a fix. When the fix is released, the reply will be to this thread, and then all of those other threads merged into this Primary thread will be notified too. 


Rikk Flohr: Adobe Photography Org
Known Participant
October 12, 2023

@Rikk Flohr: Photography  why are you repeating over and over the same qustion? It is not even clear who you are talking to.
I am sure that by nowm Adobe must be aware there are hugge problems with this upgrade: is someone wotking on it? We are paying, you know, and some of us make money with this...

crysania4
Known Participant
October 12, 2023

IS this being worked on?  I'm seeing a lot about needing crash reports but nothing about if this is actually being looked into. 

erceem
Participating Frequently
October 12, 2023

How is the status? When will the error in Lightroom 13 be fixed? The version is still not usable.

Known Participant
October 12, 2023

Reading the Italian LrC Facebook group, some do not have any problem at all, others have problems but can still edit. 

 

We are paying for this and we are making money with this, this is unacceptable to be treated as test users... 😁😬

crysania4
Known Participant
October 12, 2023

Mine is crashing too. I imported new photos, edited a few and then it started crashing. I did submit two reports but now when it crashes the report dialogue never comes up. I simply can't click on anything and have to force-quit it. I'm rolling the program back to the previous version for now. I was really excited for some of this but this is way too frustrating. I hope you got some of the crash reports from mine.

dasar
Participating Frequently
October 11, 2023

Whenever I try to use the development module in LR13 it just crashes and generates a crash report.

Reinstall, several reboots, update of graphic card driver, reset of preferences - nothing worked so far.
Several crash reports were send to Adobe
(WIN11 22H2, latest updates all installed)

Rikk Flohr_Photography
Community Manager
Community Manager
October 11, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr: Adobe Photography Org
dasar
Participating Frequently
October 11, 2023

No, I used my standard email adress. (d*****.s*******@gmx.de)

Known Participant
October 11, 2023

If it can help:

 

1. I have tried deleting all files (sync, data, previews) except catalog, but problem did not disappear.

2. Only solution I found so far is to revert back to V12 with old catalog backup.

erceem
Participating Frequently
October 11, 2023

For me, Lightroom V13 crashes every time (!) I switch from library to develop mode. Lightroom 12.5 works without any problems on computer Windows 11 Pro, all updates, graphics AMD Radeon Pro W5500, driver version 31.0.21018.6011

Rikk Flohr_Photography
Community Manager
Community Manager
October 11, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr: Adobe Photography Org
erceem
Participating Frequently
October 11, 2023

I´m sorry for using a different email address in the crash reports. I saved the last crash reports with my Adobe email address. The name of the crashreport is "Crash Report for Adobe Lightrooom Classic".

 

Rikk Flohr_Photography
Community Manager
Community Manager
October 11, 2023

Setting status

Rikk Flohr: Adobe Photography Org