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Error Making Proxies in Media Encoder from 4K footage on Mac

Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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Hi!

 

Trying to create proxies for 4K footage from Canon C70, using the method of right-clicking my files in Premiere, choosing Create Proxies, and then Quicktime/Low Res ProRes (I'm on a Mac). Footage is from a 2-camera shoot; all of the files on one camera have proxied just fine except ONE file; all files from the other camera keep failing, with the below error log.

 

I'm using the 2021 Premiere/Media Encoder version, I am resistant to constant updates and also won't be surprised if the answer here is just... to update. still!

 

Any insight helpful! Footage is too big to edit without proxies on my current setup.

 

Here's my error message log copy pasted exactly:

- Source File: /Volumes/Saturn 1/230819 ASTEROID BELT/STAGE RIGHT/CanonA003/CONTENTS/CLIPS001/A003C003_230819EJ_CANON.MXF
- Output File: /Volumes/Saturn 1/230819 ASTEROID BELT/98_Proxies/A003C003_230819EJ_CANON.mp4
- Preset Used: Custom
- Video: 4096x2160 (1.0), 23.976 fps, Progressive, Software Encoding, 00:40:13:00
- Audio: AAC, 128 kbps, 44 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 19.50 Mbps, Max 24.30 Mbps
- Encoding Time: 00:00:15
08/31/2023 03:56:55 PM : Encoding Failed
------------------------------------------------------------
Error retrieving frame 2 at time 20:37:50:01 from the file: /Volumes/Saturn 1/230819 ASTEROID BELT/STAGE RIGHT/CanonA003/CONTENTS/CLIPS001/A003C003_230819EJ_CANON.MXF, substituting frame 1

Bug Unresolved
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1 Comment
Adobe Employee ,
Sep 10, 2023 Sep 10, 2023

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Would you be able to share the source file for us to look into it? I can private message you with the instructions in this forum.

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