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Substance painter don't open on my Notebook (Steam Version)

Community Beginner ,
Jan 28, 2025 Jan 28, 2025

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Hello 👋
I recently bought a notebook (Acer Nitro 5) with an Intel Core i5-11400H and an RTX 3050.
I'm trying to open Substance Painter on Steam, but it only says "running" and then stops showing that message after a few seconds. No window or anything appears. Can someone help?

Thank you.

When i click

Rodrigo31961477beqr_0-1738067882292.pngexpand image

After some seconds

Rodrigo31961477beqr_1-1738067922069.pngexpand image

 

Bug Unresolved

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correct answers 1 Correct answer

Adobe Employee , Jan 29, 2025 Jan 29, 2025

Hi Rodrigo,

 

 

Thank you for the message.


It seems to me to be more an issue with Steam rather than Substance Painter. First, I advise you to try running the app as an adminstrator and if this doesn't work there's a Steam dedicated page for this specific issue. I'm convinced the solution is in there.

 

Keep me posted.

 

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2 Comments
Adobe Employee ,
Jan 29, 2025 Jan 29, 2025

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Hi Rodrigo,

 

 

Thank you for the message.


It seems to me to be more an issue with Steam rather than Substance Painter. First, I advise you to try running the app as an adminstrator and if this doesn't work there's a Steam dedicated page for this specific issue. I'm convinced the solution is in there.

 

Keep me posted.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Jan 29, 2025 Jan 29, 2025

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I tried run as administrator and works!
Thank you!

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