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How do I write a bug report?

Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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If you believe you have encountered a bug, it is a good idea to search the existing bugs to see if your issue, and a possible solution or workaround has already been reported. If so, please add to that thread. If not, it may be prudent to start a new thread.

 

When logging a new bug report, it's helpful for the Camera Raw team if the information in the report includes steps to reproduce the bug experience. Once we can reproduce an issue, then we can start to investigate a fix.

 

Note:
If after a bit of troubleshooting we find that the bug report is in-fact not a product bug, the bug report may be moved out of Bugs and over to Discussions.

 

Use the below template as a guide for posting the most meaningful bug reports for the team.

 

Do not use the word "bug" in the subject line!

 

Bug report template:

Issue: 

  • Camera Raw Version Number
  • OS Version Number


Steps to reproduce:

  1. ...
  2. ...
  3. ...

Expected result
Actual result

 

 

 

Anatomy of a great bug report (Camera Raw Example):

 

 

 

Issue: Provide a succinct one-line issue statement
(i.e. Camera Raw does X when using a tool or plugin)

Provide Camera Raw version: Help>System Info>Copy the top line with Camera Raw version
Provide OS and version: macOS 11.4

Issue: Provide good steps to reproduce the behavior:
Step 1 to reproduce the issue (i.e. open a new CMYK document)
Step 2 to reproduce the issue (i.e. add layer or use tool)
Step 3 to reproduce the issue (i.e another needed step)


Expected result: Camera Raw should do Y
Actual result: Camera Raw does X

* Optional, but useful: Upload a Test file (can be shared through CC files or other third-party storage), screenshot, video or gif file capturing the issue

 

 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Bug Unresolved Locked
TOPICS
DNG Converter , DNG profile creator , Lens profile creator , macOS , SDK , Windows

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