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P : Camera Raw 15.0 Crashes on open file (7843910)

New Here ,
Nov 15, 2022 Nov 15, 2022

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Hello! Mac Studio M1 Max after upgrading to Ventura 13.0.1 noticed such a thing. Photoshop 24 starts normally, but when you try to open any file (no matter raw or jpeg), it crashes. Presumably this is due to Camera Raw 15, since downgrading to 13 can open files without crashing. Also Lightroom 12.1 does not even start, it immediately crashes. Someone faced a similar problem? At the same time, on a MacBook Air M1 on Ventura 13.0.1, Photoshop and Lightroom work fine. Maybe the problem is in the camera is equal to 15 and Apple M1 Max?

And when you manage to open a file with version 13 of the camera raw and try to make enhanced detailing, an inscription appears that my video card (and this is on a mac studio) is not compatible with the metal chip. Maybe there are owners of mac studio who can help me? 

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correct answers 3 Pinned Replies

Adobe Employee , Jan 13, 2023 Jan 13, 2023

adding missing status

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Adobe Employee , Jan 19, 2023 Jan 19, 2023

updating status to fixed

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Adobe Employee , Feb 13, 2023 Feb 13, 2023

Greetings all,

 

Updates for Adobe Photography products have been released.  The February 2023  updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

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LEGEND ,
Nov 15, 2022 Nov 15, 2022

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When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

**Note:
The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. Library will appear below the current user's home directory. Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Nov 15, 2022 Nov 15, 2022

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Thanks for the help. I solved the problem earlier than your answer and more radically. Reinstalling clean Ventura 13.0.1 solved my problem. Thanks again!

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Adobe Employee ,
Jan 13, 2023 Jan 13, 2023

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adding missing status

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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updating status to fixed

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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Greetings all,

 

Updates for Adobe Photography products have been released.  The February 2023  updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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New Here ,
Feb 15, 2023 Feb 15, 2023

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Still not fixed on my M1 Max with Ventura 13.2.1.

Applied the updates today (LR 6.2, LrC 12.2, and CameraRaw 15.2) and I get the following:
1.) Immediate notice that CameraRaw fails to initialize Screenshot 2023-02-15 at 3.20.02 PM.png
2.) LrC loads but only shows a gray screen with no menu bar, etc. 

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Adobe Employee ,
Feb 15, 2023 Feb 15, 2023

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@dave_graham 

You've posted on a Camera Raw thread - not a Lightroom Desktop thread as per your screenshot. 
Here is the thread regarding your LrDesktop issue. https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-lightroom-error-failed-...

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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