ACR white balance tool not working

[alang1657914]

I know this has been asked previously but to my knowledge it has not been answered. My white balance tool disappears ? when clicking it on it sometimes the eyedropper is there & it works perfectly & other times its not? I don't know why this happens? I have found a previous post that says by holding down the shift tab & clicking on the move tab it brings out the white balance tool but this does not work for me. Has anybody been able to resolve this issue ?

[Sahil.Chawla]

Hi Alang,

As the white balance tool is not working as expected, could you please let us know which exact version of the camera raw plugin you're using and which operating system are you working on?

The latest version is 10.5, does reinstalling the plugin help? Camera Raw plug-in installer

Regards,
Sahil

[alang1657914]

Hello Sahil

Sorry my reply is so late I have been away.

I have not tried this, I will do it & let you know, thanks

[maxwyss]

In addition to the other message asking for more information…

Does this effect happen randomly?

Does this effect happen always with certain pictures?

In the latter case, what kind of picture are you opening, and which profile is currently active?

[alang1657914]

Thanks for the reply sorry mine is so late I have been away.

It is not images i am opening, it is a video mp4 file.

I don't understand what you mean by " which profile is currently active" ?