Camera RAW 17.0 don't detect Nvidia RTX3070 8GB while PS 26.0 can detect RTX3070

[ln119]

Please Help.

[Ks221]

Hello, I also installed Adobe DNG Converter 17.0, but ACR 17.0 did not work. Maybe I have not done something yet?

[Panache]

I had a similar problem (posted it but can't locate my post, hence putting the informatin here)  and resolved it with phone support from Adobe. After going down many false solutions, we finally resolved it to be a conflict with another unused display adapter. Here is a summary of what worked on may computer:

After a recent update, Camera Raw, inside of Photoshop, was unable to locate my GPU and failed to run and sometimes shutdown Photoshop while trying to start the Camera Raw Filter. However, in Photoshop going to Help and then GPU Compatibility would find my GPU. This took two days working with several people at Adobe to locate and fix the problem temporarily. Adobe still needs to resolve their software so there is no conflict.

The problem is a conflict with another Display Adapter. In my case it was the USB 3.0 External Graphic Device shown below.

 We disabled that adapter:

We then needed to reset Camera Raw so it did not know about the previous conflict. Follow this link: %AppData%\Roaming\Adobe\CameraRaw\GPU\Adobe Photoshop Camera Raw. After the failure to find the GPU there was a file called TempDisableGPU2 in this folder.  Rename it with a .OLD or some other extensions so camera raw won't find it.

Camera Raw worked after doing this.

Notes: work with an Adobe Tech Support person on a phone line. Give them your phone number at the start of the call. They can call you back. I first tried with using chat. When we lost the connection during a reboot I was not able to reconnect. The agent on chat cannot reinitiate the connection. This was in the middle of the agent deleting all my Adobe Apps. I asked him to save all my preferences, presets, etc. He said he did. He did not, he only saved my Photoshop preferences. All my Light Room Classic customizations were lost.  I was saved by my hard drive backup.

We rebooted the computer several times during the debug process.

[ln119]

Thanks for sharing your experience.

[Ks221]

Hello, I also contacted support with the same problem. My CameraRAW 17 also worked after disabling the integrated graphics processor. But the thing is that my laptop does not work correctly without the integrated graphics processor. Maybe you know a way for the CameraRAW to select the required graphics processor itself, without disabling the integrated one. Or where can I download the previous version CameraRAW, because version 16 did not have this error?

[ln119]

Did you try out the new CAmera RAW 17.0.1 ?

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[Ks221]

Yes, I tried. It still doesn't work if integrated and discrete video card are activated together.

[ln119]

Which CameraRAW 16 version that work before ? with PS vs ?

[Ks221]

Yes, everything worked with version 16. I would like to return it, but I did not find where to download it. There is no option to return to previous versions of CameraRAW in the Adobe Creative Cloud application.

[ln119]

Your PS version ? OS : Winows or Mac ?

[Ks221]

Windows 11 Home. I bought a laptop just recently. It couldn't be outdated yet 🙂 If I disable the integrated video card, CameraRAW 17 works fine. But the integrated card is needed for energy saving and without it I can't adjust the brightness of the monitor

[ln119]

If using CameraRAW 16, you don't have AI support in PS & CameraRAW.
If ACR vs 16 needed, send me your email so i'll send ACR vs 16 via wetransfer.