Camera Raw causing Photoshop to freeze

[Keith233486454act]

my photoshop freezes whenever I try to open Camera Raw Filter. The camera raw loading bar pops up and never progresses or goes away, and it won’t let me click out of it, I have to force quit every time.

Photoshop and CR are both up to date and I’m using MacBook with MacOS Monterey. I’ve tried unchecking the GP box and it didn’t help.

anyone know what to do?

[TheDigitalDog · Accepted solution]

Try resetting your Photoshop preferences. Press and hold Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings.

If that doesn't work you can also try resetting ACR's preferences.
Hold down the Command key and select Photoshop > Preferences > Camera Raw (MacOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
Better?

[Hanna5E84]

Deleting camera raw preferences helped, thanks

[jensr3006220]

I have the same issue but I don't can delete Camera Raw Preferences. PS still freez If i Try to use Camera RAW

[TheDigitalDog]

I have the same issue but I don't can delete Camera Raw Preferences. PS still freez If i Try to use Camera RAW

By @jensr3006220

How are you trying to delete them? On what OS? 

[Elizabeth25602359hyb9]

This doesn't work for me. 

[Sinisa Ciglenecki]

To This worked for me:

Reset of the Camera Raw preferences:
Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"

Hopefully, it will work for you as well.

Regards

[Karl28960024x1mh]

Hello,

Thank you so much, this one has cracked it. I don't know if it was a combination of a gazillion things but this one is the one that has stopped me wearing out the ctrl-alt-delete buttons!

[Elizabeth25602359hyb9]

This did work- Thanks!! I must have missed a step when I tried it originally. 

[tahsinbillah]

Thanks, it's working

[foivosl77913492]

Thank you, this worked for me also.

[CRumanzi]

This worked for me. Thank you.

[Michael_Waschkau3324]

Vielen Dank für den Tip. Dies hat bei mir funktioniert. 😉

[siddharthc92016193]

Go to Edit > Prefercences > Camera Raw > Performance and then press Purge Cache. That did the trick for me. The full cache folder can be the reason for the freeze.

[justinm14221456]

I tried this but my Photoshop still freezes up every time I try to open the camera raw filter. Currently running version 24.2 on Windows 10

[Elizabeth25602359hyb9]

I'm having the same issue. 

[Elizabeth25602359hyb9]

Update: Whenever I try to edit a photo I have open in Photoshop with the "Camera Raw Filter" it starts acting like it will open the new window, but it never opens, and the entire program freezes - almost like it does open but I can't see it. I need to force quit each time.
I also tried to open an actual NEF file to edit (which auto opens in Camera Raw first) and that also crashed/froze Photoshop. 
I recently updated the program, thinking that would help. It did not solve anything. I've also done the Purge Cache recommendation with no change.

[Karl28960024x1mh]

My problem is EXACTLY the same. I hope there is a solution soon because this is ridiculous.

[siddharthc92016193]

In my case photoshop was freezing not at the time of opening camera raw but at the time of implementing camera raw changes made, at the time of pressing ok.

[ikoviak]

There is no solution to this. Anyone claiming that there is, is incorrect. The only solution is to force quit Photoshop and hope nothing gets lost and recovers. When the Camera Raw Loading Bar shows up when you launch the filter and does not progress you simply cannot access any other menus. No preferences, no settings nada.

Force quite is you only option. You can reset/throw out prefs etc, but this does nothing. The problem eventually happens again. 

I have noticed that the issue mostly happens if I am in the middle of saving a large document and then entering the Camera Raw filter. So, my only suggestion/solution is to wait for the files to save before entering Camera Raw. But once you get stuck on that loading bar in the filter you have no choice but to force quit Photoshop.

This is overall likely a memory or Graphics processing issue. Things like cleaning up your local files and making sure that your Photoshop memory does not exceed 70% of available memory usage is also important. And make sure that you don't have too many large files opened in Photoshop all at the same time. The reason Photoshop and Adobe are unable to fix the issue is because individual hardware and software and memory issues are not something they have control over. The bottom line is that photoshop is one of the biggest memory usage on your system. So anything to free up memory hopefully be helpful, but once you are stuck in this situation in camera raw there is simply no other solution other than to force quit the program.

[Burak2926751974d0]

Same problem nothing has been worked so far.. I'm crazyy right now!!

[markw82169495]

Unacceptable! I have the identical problem on both newish computers (a laptop and desktop) running the latest Windows operating system and way above average RAM. The problem is the worst when I'm doing any kind of mask. Photoshop should just fix the problem instead of blaming the gear. It worked fine before this year. 

[TheDigitalDog]

Unacceptable! I have the identical problem on both newish computers (a laptop and desktop) running the latest Windows operating system and way above average RAM. The problem is the worst when I'm doing any kind of mask. Photoshop should just fix the problem instead of blaming the gear. It worked fine before this year. 

By @markw82169495

You need to start a NEW post explaining exactly what your problem is, the steps to produce it, your OS, hardware info etc. The issue first reported with Adobe Camera Raw was fixed; full stop, end of story, as confirmed by multiple posters.

IF you want help, start a new post and provide the details. 

IF you want to rant, you're wasting everyone's time. 

[defaultdnuef3idsqyv]

This issue is known for months. Adobe's answer is just a mess of workarounds. 
Whereas our daily work deals with this damned broken piece of software just resulting in random crashes... 

And yes it's unacceptable. 

[default182jnfyt07jh]

It's June 2024 and this issue is STILL happening. I keep losing work. Adobe please sort it out.