Can't Preview CR2 (RAW) Images

[Karl0101]

I recently got a new MacBook Pro. Since transfering everything over from my old one I can't seem to preview CR2 (RAW) files. I use to be able to click on a CR2 files then hit the space bar to see a preview of the image. Now all I see is black in the window, see attached example. Can anyone help with this...?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Karl0101]

Thanks for that... I couldn't find a similar issue listed and I wasn't sure where to place it... my first time to post. I don't understand why I am paying Adobe and they don't offer an online support service.

[kglad]

you're welcome. and give it a little time to get camera raw help.

[Per Berntsen]

I'm not a Mac user, so I can't comment on this.

But I found this thread that might be helpful.

https://community.adobe.com/t5/camera-raw-discussions/can-t-see-my-rw2-raw-files-in-preview-finder-p...

[ExUSA]

This is a macOS issue, not an Adobe issue. QuickLook doesn't rely on Adobe for support.

Can you open these files in Preview or load them into Photos?