For a complete overview of camera support in Photoshop and Lightroom, visit the following article:Why doesn't my version of Photoshop or Lightroom support my camera? Make sure your version of Photoshop or Lightroom is updated for the latest camera support. If you own an older version of Photoshop or Lightroom, Adobe provides backward compatibility for the latest cameras through the FREE Adobe DNG Converter. Note: ETAs for specific cameras are not available.

StickyQuestion

P: New Camera Raw File Support - Requests & Information

Forum|Forum|5 years ago
August 10, 2020
280 replies
347543 views

For a complete overview of camera support in Photoshop and Lightroom, visit the following article:

Why doesn't my version of Photoshop or Lightroom support my camera?

Make sure your version of Photoshop or Lightroom is updated for the latest camera support.
If you own an older version of Photoshop or Lightroom, Adobe provides backward compatibility for the latest cameras through the FREE Adobe DNG Converter.

Note: ETAs for specific cameras are not available.

Show previous replies

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carlstamey

Participant

I am trying to import photos from the Canon EOS R5 C but it is saying an error has occurred or the files have been corrupted. When will Lightroom support the Canon EOS R5 C and also for Adobe Premiere Pro on an Apple M1 Computer?

Rob_Cullen

Community Expert

Are you sure that is the error message you see?

More likely the R5C is so new that Adobe have not yet added compatibility to LrC. The error message might say "not supported".

Only the EOS R5 is currently listed as supported-

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

Until support is provided (usually in a month or two after camera release) by Adobe you will need to use Canon' DPP to edit the CR3 files.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

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carlstamey

Participant

It's a shame that Canon and Adobe can't work together to make sure that there is a software update to support the new camera on the release date of the camera. Canon annouced the R5 C on Jan. 19, 2022 and released to the public on April 4, 2022. Canon supplied professionals and the media with preproductions versions of the camera nearly 2 months ago. So I don't see why it needs to take another month or two for Adobe to get there software to be compatible.

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Shinobu_JPN

Participant

For EOS R5 C users.
I've resolved this issue by modifying metadata in RAW(CR3) files.

To import RAW files genelated by R5C to Lightroom Classic , We have to rewrite model name "R5 C" to "R5" via using suchu as a ExifTool.

It looks working well but you should pay attention for Terms of use by Canon about thier cameras.

In my opinion , it is no problem that rewriting metadeta in RAW files. Please use at your own risk.

I'm using this tool.

https://exiftool.org

Like this.

exiftool -model="Canon EOS R5" ./*.CR3

There seem to be other GUI Exif apps in Apple/MS store.

thiks.

johnrellis

Legend

"We have to rewrite model name "R5 C" to "R5" via using suchu as a ExifTool."

Beware that Canon may well have changed the image firmware in the R5 C, so telling LR / ACR to use the R5 camera profile with R5 C images may not give intended results (we don't know). Manufacturers often change the firmware when releasing new cameras based on older hardware, which is why Adobe always produces new camera profiles.

If this works well for you, great, but others should be aware of the risks.

S

Shinobu_JPN

Participant

Thank you.
I also agree with the risks you presented.
--
妹尾忍(せのおしのぶ)
machpiment@gmail.com

H

hypertay

Participant

Lightroom is not opening raw files from a Canon EOS R5 C. Will there be a update? Does Canon and Adobe work together to get files compatible before releasing the camera raw file?

Computer: Macbook Pro M1 Max

nikunj.m

Community Manager

Hi,

We're sorry that you're not able to import the images from your Canon EOS R5 C into Lightroom. Since this is a new camera, it is currently not supported.

For more info on Camera support, please check: https://helpx.adobe.com/camera-raw/kb/why-is-my-camera-not-supported.html

To check out the list of supported cameras & the minimum software version required for it, please check: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

Regards,

Nikunj

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Oliver48268

Participant

We are eagerly waiting for full DJI Mavic 3 DNG raw file support, so including the Adobe profiles. Is that alerady in the backlog?

Thanks, Oliver

TheDigitalDog

Inspiring

@Oliver48268 wrote:

We are eagerly waiting for full DJI Mavic 3 DNG raw file support, so including the Adobe profiles. Is that alerady in the backlog?

Thanks, Oliver

Until public release: Those who know don’t talk. Those who talk don't know.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Kasper238685688v71

Participant

Cant buld previews or import CR3 files from SD card (SanDisk extreme)

AxelMatt

Community Expert

The Canon R5C is a very new camera and lightroom still doesnb't support these cam.

You have to wait of one of the next updates of Lightroom.

In the meantime you can convert the CR3 files into DNG with the Canon tool and then you can import the DNGs into Lightroom.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

K

KiwiSandhuNZ

Participant

Hi Team,

I just bought Canon R5c and i am having trouble importing .cr3 images into Lightroom Classic and any other adobe product . It gives me error that files aare unsupported or damaged. I tried converting images in Adobe DNG converter but ran into same problem with the error "There was an error parsing the files" .

Camera Raw and Adobe lightroom are up to date .

Please help me out as i have client waiting for the pictures .

P.S.: Images work fine in Luminar Neo.

Rob_Cullen

Community Expert

Until Adobe release supported versions of Lightroom-Classic and ACR, you will need to edit with Canon's DPP App (Digital Photo Professional), and export to TIF or JPG. DPP lists the R5c as supported.

https://cam.start.canon/en/S002/manual/html/UG-00_Before_0050.html

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

A

AikenMooney

Participating Frequently

Does PS 23.2.2, ACR 14.2 & LR 11.2 fully support the OM 1 camera?

Thanks

JP Hess

Inspiring

The Olympus OM-D E-M1 has been supported for a long time. Is that the model you are referring to? If not, what is the exact model of the camera in question?

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AikenMooney

Participating Frequently

Thanks but the OM Digital Solutions OM1 is the one I was asking about.

M

Megsmalone

Participant

We are a monthly full suite user and have auto updates on all the time - everything is up to date bro - so we wait LOL!!! and hopefully Adobe do the right thing and get going asap LOL!!!

J

JF5EEF

Participant

Hallo, kurze Frage weiß jemand ab wann geplant ist dass ein Update kommt für die GH6 damit man die RAW Bilder in LrC bearbeiten kann?

Ich habe das Problem auf einer Produktion und bin sehr enttäuscht dass es hier kein Update gibt.

danke & vg,

Jan

JohanElzenga

Community Expert

Adobe does not announce updates in advance.

-- Johan W. Elzenga

J

JF5EEF

Participant

Okay thanks, I'm hoping they'll update it soon though.

B

BennyTankh

Participant

Hi, I'm currently facing issues importing my CR3 Raw photos file from my new R5C into lightroom/ photoshop. It's saying the file is unsupported or damaged. This doesn't make sense to me, because it's effectively an R5 in photo mode? So shouldn't everything just be compatible? Hopefully there'll be an update soon! Thanks!