ACR Graphic Acceleration stopped

Adobe Community Professional, Oct 31, 2019

For some reason, ACR is no longer saying my system supports graphic acceleration. It was working fine then suddenly it stopped. There was no update to my system or any Adobe app. I'm on Win 10. Here is my graphic card info:

graphics card info 2.jpg

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Performance, Problem or error, Windows
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ACR Graphic Acceleration stopped

Adobe Community Professional, Oct 31, 2019

For some reason, ACR is no longer saying my system supports graphic acceleration. It was working fine then suddenly it stopped. There was no update to my system or any Adobe app. I'm on Win 10. Here is my graphic card info:

graphics card info 2.jpg

Topics

Performance, Problem or error, Windows
View all replies

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48

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Correct Answer by Chuck Uebele
Adobe Community Professional, Nov 03, 2019
Correct Answer by Chuck Uebele
Adobe Community Professional, Nov 03, 2019

I went through these steps of trouble shooting the GPU. I did did find that there was a TempDisableGPU file, which I deleted, and now ACR is working properly.

 

Troubleshooting GPU AccelerationProblems

If GPU acceleration is not enabled or not working as expected, use the following troubleshooting guide to gather more information.

1. Verify You Have Installed the Latest Version of Camera Raw or Lightroom

2. Verify Your System Meets the Requirements for GPU Acceleration

Note For Lightroom Classic 8.4 and later and Lightroom 3.0 and later the technical GPU hardware and software requirements for GPU acceleration are exactly the same as for Camera Raw.

3. Examine the Preferences Dialog

Open the Camera Raw or Lightroom preferences and examine what information about the error and the system is available there, on the Performance tab. When reporting problems on user forums or to technical support, it’s useful to include this information.

  1. The exact version of Camera Raw or Lightroom
  2. The name of the GPU
  3. The amount of GPU Ram
  4. Current position of the options and checkboxes
  5. The status message. (Which may note an error.)

4. Collect Detailed Logs

Please collect and send logs to Adobe when reporting problems.

IMPORTANT You must QUIT the host application (Bridge, Photoshop or Lightroom) BEFORE you collect the log files.

Logging related to GPU acceleration are written to the same folder for Camera Raw, Lightroom and Lightroom Classic.

The best way to collect a log about a bug is to.

  1. Quit the host app.
  2. Re-launch the host app.
  3. Perform the minimum number of steps required to reproduce the problem.
  4. Quit the host app again.
  5. Now collect the log files.

On Windows the log location is:

%APPDATA%\Adobe\CameraRaw\Logs

One shortcut to get to this folder on Windows is to…

  1. Tap the Windows key
  2. Enter “Run”
  3. Enter “%APPDATA%\Adobe\CameraRaw\Logs”

For example:

C:\Users\tester\AppData\Roaming\Adobe\CameraRaw\Logs

On Mac the log location is:

~/Library/Application Support/Adobe/CameraRaw/Logs

For example:

/Users/tester/Library/Application Support/Adobe/CameraRaw

One shortcut to get to this folder on Mac is to…

  1. In the Finder open the Go menu.
  2. Select Go to Folder…
  3. Enter the path ~/Library/Application Support/Adobe/CameraRaw
  4. Click Go

4.5 Windows Only: Save the DxDiag Report

The tool dxdiag produces a report that may be helpful to the engineering team when investigating problems.

  1. Tap the Windows key on your keyboard or click on the Windows button in the task bar.
  2. Type in dxdiag (this does a search for the program)
  3. Hit the Enter key
  4. Wait for the DxDiag window to appear.
  5. When it’s enabled click the Save All Information button
  6. Save the DxDiag.txt file and submit it when reporting problems

5 Update Your Drivers and OS

If you see issues, the first thing to do is note the OS version and GPU driver version you have now, try updating to the latest versions, then see if the problem persists.

If updating the OS or GPU driver is a fix, please report your findings (Ex: “version n is busted but n+1 works.”)

6 Check for and Delete TempDisableGPU3 or TempDisableGPU2 Files

Using the same methods you used to find the Logs folder, find the CameraRaw/GPU folder.

On Windows the location is:

%APPDATA%\Adobe\CameraRaw\GPU

On Mac the location is:

~/Library/Application Support/Adobe/CameraRaw/GPU

If an un-handled, fatal error occurs during GPU initialization, Camera Raw or Lightroom will leave behind a file named TempDisableGPU3 or TempDisableGPU2.

In the GPU folder find the sub folder for the application you are using and check for these files.

If a TempDisableGPU file exists at initialization time, Camera Raw will disable GPU acceleration. This prevents any sort of bad crashing bugs that happen during initialization from making the app crash every launch.

You can delete the file to run initialization again. If the original failure condition is transient, GPU acceleration may work correctly after deleting the file.

If you find a TempDisableGPU file, try the following troubleshooting steps.

  1. Quit the app.
  2. Delete the TempDisableGPU file.
  3. Relaunch the app.
  4. Open app and preferences dialog.
  5. Check the GPU status again in the–is it working now?
  6. Check to see if a TempDisableGPU file was created again.
  7. Quit the host app.
  8. Collect logs.
3 Replies

Re: ACR Graphic Acceleration stopped

Mine just did this a couple of days ago. A simple reboot of my system and all was good again. This isn't the first time mine has stopped working and gave me an error. A system restart always solves the problem, whatever it might be.

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Re: ACR Graphic Acceleration stopped

Adobe Community Professional, Nov 02, 2019

Lots of reboots, reinstalled PS and Bridge, installed  various versions of PS, updated graphics drivers, still no luck. 

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Re: ACR Graphic Acceleration stopped

Correct Answer by Chuck Uebele
Adobe Community Professional, Nov 03, 2019

I went through these steps of trouble shooting the GPU. I did did find that there was a TempDisableGPU file, which I deleted, and now ACR is working properly.

 

Troubleshooting GPU AccelerationProblems

If GPU acceleration is not enabled or not working as expected, use the following troubleshooting guide to gather more information.

1. Verify You Have Installed the Latest Version of Camera Raw or Lightroom

2. Verify Your System Meets the Requirements for GPU Acceleration

Note For Lightroom Classic 8.4 and later and Lightroom 3.0 and later the technical GPU hardware and software requirements for GPU acceleration are exactly the same as for Camera Raw.

3. Examine the Preferences Dialog

Open the Camera Raw or Lightroom preferences and examine what information about the error and the system is available there, on the Performance tab. When reporting problems on user forums or to technical support, it’s useful to include this information.

  1. The exact version of Camera Raw or Lightroom
  2. The name of the GPU
  3. The amount of GPU Ram
  4. Current position of the options and checkboxes
  5. The status message. (Which may note an error.)

4. Collect Detailed Logs

Please collect and send logs to Adobe when reporting problems.

IMPORTANT You must QUIT the host application (Bridge, Photoshop or Lightroom) BEFORE you collect the log files.

Logging related to GPU acceleration are written to the same folder for Camera Raw, Lightroom and Lightroom Classic.

The best way to collect a log about a bug is to.

  1. Quit the host app.
  2. Re-launch the host app.
  3. Perform the minimum number of steps required to reproduce the problem.
  4. Quit the host app again.
  5. Now collect the log files.

On Windows the log location is:

%APPDATA%\Adobe\CameraRaw\Logs

One shortcut to get to this folder on Windows is to…

  1. Tap the Windows key
  2. Enter “Run”
  3. Enter “%APPDATA%\Adobe\CameraRaw\Logs”

For example:

C:\Users\tester\AppData\Roaming\Adobe\CameraRaw\Logs

On Mac the log location is:

~/Library/Application Support/Adobe/CameraRaw/Logs

For example:

/Users/tester/Library/Application Support/Adobe/CameraRaw

One shortcut to get to this folder on Mac is to…

  1. In the Finder open the Go menu.
  2. Select Go to Folder…
  3. Enter the path ~/Library/Application Support/Adobe/CameraRaw
  4. Click Go

4.5 Windows Only: Save the DxDiag Report

The tool dxdiag produces a report that may be helpful to the engineering team when investigating problems.

  1. Tap the Windows key on your keyboard or click on the Windows button in the task bar.
  2. Type in dxdiag (this does a search for the program)
  3. Hit the Enter key
  4. Wait for the DxDiag window to appear.
  5. When it’s enabled click the Save All Information button
  6. Save the DxDiag.txt file and submit it when reporting problems

5 Update Your Drivers and OS

If you see issues, the first thing to do is note the OS version and GPU driver version you have now, try updating to the latest versions, then see if the problem persists.

If updating the OS or GPU driver is a fix, please report your findings (Ex: “version n is busted but n+1 works.”)

6 Check for and Delete TempDisableGPU3 or TempDisableGPU2 Files

Using the same methods you used to find the Logs folder, find the CameraRaw/GPU folder.

On Windows the location is:

%APPDATA%\Adobe\CameraRaw\GPU

On Mac the location is:

~/Library/Application Support/Adobe/CameraRaw/GPU

If an un-handled, fatal error occurs during GPU initialization, Camera Raw or Lightroom will leave behind a file named TempDisableGPU3 or TempDisableGPU2.

In the GPU folder find the sub folder for the application you are using and check for these files.

If a TempDisableGPU file exists at initialization time, Camera Raw will disable GPU acceleration. This prevents any sort of bad crashing bugs that happen during initialization from making the app crash every launch.

You can delete the file to run initialization again. If the original failure condition is transient, GPU acceleration may work correctly after deleting the file.

If you find a TempDisableGPU file, try the following troubleshooting steps.

  1. Quit the app.
  2. Delete the TempDisableGPU file.
  3. Relaunch the app.
  4. Open app and preferences dialog.
  5. Check the GPU status again in the–is it working now?
  6. Check to see if a TempDisableGPU file was created again.
  7. Quit the host app.
  8. Collect logs.
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