Can't open CR2 files in photoshop and camera raw

New Here ,
Jun 09, 2013

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This weekend I rented a Canon 5D Mark iii. I have downloaded the files and all of the thumbnails in camera raw say CR2 and when I try to open Photoshop does not recognize this product.

I have:

Photoshop CS4

Camera Raw CS4

Canon 5D Mark ii

I have checked my updates folder and all my updates are current. Do I need to upgrade to CS5 or is there a way around this?

Thx for your attention and help.

I've turned my laptop inside out and checked all the updates, but that was not the problem and/or solution.

The problem was Canon Utility 2; I've deinstalled that program and now it al works as it should work.

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New Here ,
Jul 17, 2016

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Thanks for th info on the Canon Utility but how do you un install it?

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New Here ,
Jul 18, 2016

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Hello,

I had a problem like this with Lightroom 5.7. With a Canon 350D, which is 2008 vintage. I could see the thumbnails but couldn't import them. An error message came up in Lightroom to say the CR2 file format wasn't supported. It was odd because the in the previous days I'd had no problem. I had imported images images from the 350D CF card to the same computer using Lightroom 5.7. The issue turned out to be the card reader I was using. I had misplaced my normal card reader and tried to use an old one I had stored. I reached this forum and found others with a similar problem. I am using the Q Pix digital all in one card reader/ writer III which works. I posted this in case in some instances of CR2s not being read it might be worth checking your card reader.

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New Here ,
Sep 08, 2016

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I have Photoshop Extended 5, upgraded from CS4 and a Canon 5D Mark III.  Can't open files.  What download do I need to use to get these images recognizable in Camera RAW?

Help!

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Adobe Community Professional ,
Sep 08, 2016

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New Here ,
Nov 12, 2016

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I'm running into the same problem.  Lightroom won't recognize my RAW files from my Canon 5D MIII.  Made all the updates needed, and it still won't work.  Any suggestions?

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Adobe Community Professional ,
Nov 12, 2016

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Which version of Lightroom and operating system are you using?

There is a Lightroom forum

(you posted in the camera raw forum)

Photoshop Lightroom

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