Can't open CR2 files in photoshop and camera raw

New Here ,
Jun 09, 2013 Jun 09, 2013

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This weekend I rented a Canon 5D Mark iii. I have downloaded the files and all of the thumbnails in camera raw say CR2 and when I try to open Photoshop does not recognize this product.

I have:

Photoshop CS4

Camera Raw CS4

Canon 5D Mark ii

I have checked my updates folder and all my updates are current. Do I need to upgrade to CS5 or is there a way around this?

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Explorer , Jul 06, 2016 Jul 06, 2016
Thx for your attention and help.I've turned my laptop inside out and checked all the updates, but that was not the problem and/or solution.The problem was Canon Utility 2; I've deinstalled that program and now it al works as it should work.

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Adobe Employee ,
Feb 25, 2016 Feb 25, 2016

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Hi,

Lightroom shares the same image processing technology as Adobe Camera Raw (ACR) but they are separate applications. ACR is a plugin for Bridge and Photoshop, so it sounds like you might have an older version of ACR installed and just need to update it. The Canon 70D was first supported in ACR 8.2 so you will at least need that version to read the 70D .CR2 files from the camera in Bridge or Photoshop.

If updating is not working with your copy of the CC desktop application, I don't personally have any useful suggestions for resolving the update process; I am a member of the ACR team, not the CC installer team. However, you can download a standalone installer for ACR that might get your copy up to date. As long as you have Photoshop/Bridge CS6 or later, the installer can be downloaded from the following location.

Camera Raw installer for Adobe Photoshop CC and CS6

Hopefully this will get you back in business. Apologies for the frustration you've been experiencing.

Regards,

- Chris

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Explorer ,
Jun 29, 2016 Jun 29, 2016

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I've a problem which seems like your problem: I use a Canon EOS 5D MII, a pc with windows 7 and the latest version of Adobe CC.

I also use a laptop with Windows 10 and the same latest version of Adobe CC.

In my pc: no problems.

In my laptop: it does not recognise the CR2 files: not the Windows searcher and not in Camera RAW or Lightroom. MOV files made with this camera a handeled okee, but I can't see my photo's.

What could be the issue here?

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Adobe Community Professional ,
Jun 29, 2016 Jun 29, 2016

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Please verify what versions of Photoshop, Lightroom and PS/Camera-Raw you have on the Windows 10 laptop:

PS / Help / About Photoshop.

LR / Help / About LR or LR / Help / System Information

PS / Help / About Plug-in / Camera Raw

What specific error message do you get in PS/ACR and LR?

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Explorer ,
Jun 30, 2016 Jun 30, 2016

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I use the most recent updates from Br, Ps and Lr...just updated at 26th june 2016.

I don't get an error, but Br can only see my MOV files on the CF card and not the CR2 files.

Windows can also see my MOV files and sees that there are other files on the CF card, but doesn't recognise the files....it shows white icons with a blue stripe and can't tell me what kind of files they are. So I can't open these files on the laptop.

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Adobe Community Professional ,
Jun 30, 2016 Jun 30, 2016

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I am looking for specific version numbers of the software you're actually running when it is running, not when you think you updated the software in case something isn't as you think it is.

Can you supply an example CR2 file that doesn't work.   Upload to www.dropbox.com and post a public share link, here?

When you say "can only see my MOV" or "doesn't recognize" do you mean you can't see an image in the thumbnail or Bridge after the photos are moved to your hard-drive or is this an issue with the Bridge/LR photo downloader function, specifically?  Maybe show us a screenshot of what you see.

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Explorer ,
Jul 03, 2016 Jul 03, 2016

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Adobe Community Professional ,
Jul 03, 2016 Jul 03, 2016

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Something is wrong with how the camera is showing you the contents of the camera memory card.

Try to use a card reader instead of connecting the camera to the computer via USB.

For reference, here are a couple of your screenshots showing the issue you're having with the 100EOS5D folder contents:

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Explorer ,
Jul 06, 2016 Jul 06, 2016

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Thx for your attention and help.

I've turned my laptop inside out and checked all the updates, but that was not the problem and/or solution.

The problem was Canon Utility 2; I've deinstalled that program and now it al works as it should work.

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New Here ,
Jul 17, 2016 Jul 17, 2016

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This did not work but perhaps I did not un install correctly as I merely put it in trash as suggested when googling how to un install it?

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Explorer ,
Jul 18, 2016 Jul 18, 2016

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Uninstall via Programs>remove or deinstall software.

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New Here ,
Jul 17, 2016 Jul 17, 2016

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Thanks for th info on the Canon Utility but how do you un install it?

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New Here ,
Jul 18, 2016 Jul 18, 2016

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Hello,

I had a problem like this with Lightroom 5.7. With a Canon 350D, which is 2008 vintage. I could see the thumbnails but couldn't import them. An error message came up in Lightroom to say the CR2 file format wasn't supported. It was odd because the in the previous days I'd had no problem. I had imported images images from the 350D CF card to the same computer using Lightroom 5.7. The issue turned out to be the card reader I was using. I had misplaced my normal card reader and tried to use an old one I had stored. I reached this forum and found others with a similar problem. I am using the Q Pix digital all in one card reader/ writer III which works. I posted this in case in some instances of CR2s not being read it might be worth checking your card reader.

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New Here ,
Sep 08, 2016 Sep 08, 2016

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I have Photoshop Extended 5, upgraded from CS4 and a Canon 5D Mark III.  Can't open files.  What download do I need to use to get these images recognizable in Camera RAW?

Help!

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Adobe Community Professional ,
Sep 08, 2016 Sep 08, 2016

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New Here ,
Nov 12, 2016 Nov 12, 2016

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I'm running into the same problem.  Lightroom won't recognize my RAW files from my Canon 5D MIII.  Made all the updates needed, and it still won't work.  Any suggestions?

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Adobe Community Professional ,
Nov 12, 2016 Nov 12, 2016

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Which version of Lightroom and operating system are you using?

There is a Lightroom forum

(you posted in the camera raw forum)

Photoshop Lightroom

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