DNG Converter error

Help me please !!! 

Suddenly my DNG converter stopped converting my CR3 files and status was saying: 'There was an error writing the file'

I have uninstall and install it again and still does not work. Also tried with different SD card but is the same. 

 

Please if you have any suggestions how to fix the bug i am listening!

 

Thanks 

Screen Shot 2019-10-04 at 15.13.16.png

 

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DNG, Problem or error
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DNG Converter error

Help me please !!! 

Suddenly my DNG converter stopped converting my CR3 files and status was saying: 'There was an error writing the file'

I have uninstall and install it again and still does not work. Also tried with different SD card but is the same. 

 

Please if you have any suggestions how to fix the bug i am listening!

 

Thanks 

Screen Shot 2019-10-04 at 15.13.16.png

 

Topics

DNG, Problem or error
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Views

40

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2 Replies

Re: DNG Converter error

Hi there,

 

We apologize for the issue you are facing while trying to convert CR3 files using the DNG converter.

 

Would you mind sharing the version of the DNG converter you are currently using? Also, have you tried to change the location to which you are saving the converted files to check if that helps?

 

You can download the latest DNG converter using the link below.

https://helpx.adobe.com/in/photoshop/using/adobe-dng-converter.html#DownloadtheDNGConverter

 

Regards,

Nikunj

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Re: DNG Converter error

Adobe Community Professional, Oct 04, 2019

You should run Disk First Aid in Disk Utility to make sure there's no issues with writing to that drive. 

Do you have another drive you can test to see if you can convert files that reside on that drive? 

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