A Fatal Error Has Occured - Captivate 6

Question

Hi there, I have seen some threads on different error issues of Captivate, but mine is worse.

Since the Captivate 4 installed in my office PC, it never ran smooth. Our IT purchased version 6 for PC with hope to improve performance. But since day one, it has never worked.

First, it refused to boot, because the folder 'My Adobe Captivate Projects' was set to be installed in 'user's documents' folder, as by default. There wasn't much space in that folder because our company PC was set to limit the users' personal space, and I wasn't able to ask it to install in another folder (such as C drive, which would solve my problem). This folder wasn't installed at first. My Captivate opens then quits instantly. Our IT came and manually copied the 'My Adobe Captivate Projects\Layouts' folder from another computer which has it installed. Now I have one file named White.cptm in the folder named 'My Adobe Captivate Projects\Layouts\6_0\en_US'. That's the only Captivate file I have under Documents.

After adding the 'My Adobe Captivate Projects' folder, it can be opened. But as soon as I set to 'capture', it quits with fatal error message within 6 seconds into capturing. The temp folder, the export folder and cache all set to D drive (local drive). I can not open someone else's project files, I can not record, or any other operations.

Our IT came in again, we did a major clean up of all temp files, cache, etc... Still no luck, same fatal error. The message look like this (classical, like many users')

Could anyone tell me where has gone wrong? How can I ask Captivate to NOT READ FROM MY DOCUMENT FOLDER, instead I move everything to C drive (where rest of Captivate programme files are located)? Or there is a problem somewhere else?

I would be very greatful if someone can give a hint...!

OS: Windows 7 Enterprise. Intel Celeron 2.5GHz. Ram 8GB.

RodWard · Answer

In Captivate 6 you cannot change where it will want to find the Layouts folder. That's what will kill your plans here.

You can configure the Default Location for Project Cache and for Publish Folder and for the FMR temp folder by changing field values in your Preference settings. But Cp6 provides no way to change where Captivate will insist on having the Layouts folder that contains your Themes.

Captivate 7 has addressed this issue by offering that as a preference too. My suggestion is that you upgrade immediately to Cp7. In your particular environment, with the way your network and My Documents folders are set up by your IT department, you will have ongoing nightmares with Cp6.

Another thing you will need, even with Cp7, is to have IT configure your system so that you always launch Captivate using the Run As Administrator permission. They don't need to make you an administrator on your entire PC. They just need to configure the permissions for Captivate so that your profile is always allowed to run CP using Run As Administrator. If they don't know how to pull that off, they don't deserve to get paid.

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